After Sales Executive - Porsche Centre Hanoi

To support all service operations, but mainly Service Reception support, CRM and administrative tasks in order to increase customer satisfaction.
Key tasks and responsibilities include:
- Reporting (e.g.: CRM/ SSS/ customer loyalty/ training/ technician clocking/ productivity/ etc.)
- Organize and support all After Sales marketing activities (e.g.: planning and conduction of campaigns)
- After Sales training administration (e.g. planning/ preparation/ reporting)
- Other administrative tasks (e.g.: general/ Technician clocking time control etc.)
- Customer Relationship Management (CRM) activities (e.g.: customer follow-up/ write & send customer letters/ complaint management, customer and vehicle database administration)
- After Sales project support
- Ensuring tidiness and cleanliness of working area at all times
- Translation of documents
- Ensuring adherence of dealership processes and policies
- Supporting other operational areas and departments if required
- Service Reception support (support Service Advisors)
- Participating in training courses
- Other ad hoc assignments and projects.

Bảo Hiểm Bảo Việt
,#16 ngày / năm

Communication skills, Customer Experience Management, Good computer skills, Administrative tasks, Service Reception support