Card Manager

The Card Manager at Galaxy Joy will be responsible to compose, build, execute and ensure to deliver the card related KPI, including projects, card issuance and the TOI of cards portfolio, loan on cards product as well as other qualified measurement.
Key Responsibilities
Cooperate with Commercial and Marketing Department to manage all POSMs, communication, customer life cycle, segmentation and different approaches
Cooperate with Commercial and Marketing Department for card issuance and engagement activities together with cross sell activities
Join and contribute card related projects
Cooperate with relevant departments and partners to assure credit/ debit reconciliation and settlement, including original amount and converted amount with FX rate, income from 2 dimensions: card holders & Galaxy Joy.
Manage fees/ interest reconciliation and settlement with all parties.
Lead the daily operation of card product, enhance and development relevant operational processes, monitoring and supporting tools
Lead card process improvement and relevant product improvement
Manage dispute/complain resolution activities upon deployment of card products and services.
Manage regulatory reporting and operational compliance by cooperating with internal functions and bank partners.
Work with development team and partner banks to ensure card products comply with regulatory requirements and adhere to industry best practices.
Other tasks assigned by line Manager.

Probation period salary is 100% of the official salary.
Comprehensive health and accident insurance.
Provision of work equipment (Macbook/ Laptop, mouse, monitor, etc.).
Competitive salary package (Base salary and performance bonuses).
15 days of annual leave.
A creative and modern working environment.

A. Qualifications & Working experience:
Deep understanding of Card Product and Portfolio
Having experience in leading card business in established international/ local Bank.
BA/ BC degree in Business related major or Banking & Finance;
Experience in managing staff, targets, sales, service and processes
B. Skills & Personal Attributes:
High level of confident, energy & commitment
Ability take-a-stand, manage conflicts
High personal and professional standards
Strong interpersonal, peer relationship skills
Ability to prioritize and effectively drive multiple strategies through the business
Effective strategic and business planning skills
Strong commercial acumen with high competence in negotiating for successful outcome
Strong in numeracy and analysis and very results focused
Excellent communication skills, including English fluency
Team player & ability to lead & motivate a team
Having deadline commitment and good task management skill to cover the scope of works requires;
Ability to travel and work to challenging deadlines
Having “can-do-attitude”;