Chăm Sóc Khách Hàng

Deliver efficient and friendly service to all guests
Providing customer care around the various sections of the hostel including but not limited to the Sunset Bar, Noodle Bar and Reception
Taking payments by cash or card following the cash handling procedure
Ensure dining area is setup, checking all furniture and reporting any issues to management
Prepare the necessary set up box for serving customers
Maintain the desired atmosphere in the hostel
Taking customers’ orders and serve food and beverages
Promoting the sale of tours, bus services and rental services
Go above and beyond all guest’s expectations to provide the highest level of customer care
Organize and execute activities and special events in the bar
Maintain the safety of guests and staff, reporting any irregularities
Provide information and help guests with any inquiries or concerns
Communicate effectively with Assistant and General Manager
Cooperate with the kitchen team to provide any assistance as necessary for basic food prep
Follow the health and safety food guidelines and procedures
Keep the dining areas clean and tidy, also checking the toilets (ensuring well stocked with toilet paper and hand soap and clean) and communicate any cleaning to the housekeeping team as necessary
Carry out any other tasks as directed by team leader or management to enable the smooth operation of the hostel (for example taking guests to their rooms or bus departures)

Competitive Salary
An exciting and social work environment filled with travelers and cultural exchange
Comprehensive training to help you succeed
Possibility of staff accommodation if needed
Insurance as per work contract
Career and personal development opportunities
30% off food and drinks at our venues (staff only – not for friends and family)
50% off accommodation at our affiliated hostels
Free meal during your shifts
30% off food and drinks at our venues (staff only – not for friends and family)
Free meal during your shifts
Employee50% off accommodation at our affiliated hostels
Employee referral bonuses (applies to 6 months and 12 months completed contract)
Monthly, quarterly, and yearly bonus
Opportunity to join staff trip (inside Vietnam)

A high school diploma or equivalent;
Ability to give full attention to what other people are saying, actively look for ways to help people, and adjust actions concerning others' actions;
Previous experience in hospitality, ideally in both restaurant and/or bar roles is highly regarded;
Good command in spoken and written English;
Strong communication skills with a passion for customer care;
Ability to work efficiently in a fast-paced and dynamic environment;
Enthusiastic and outgoing personality, with a genuine interest in meeting new people from diverse backgrounds;
Flexibility to work late nights, early mornings, weekends as needed