Client Service Administrator
Allfred H Knight
Số 10/9/2, Bùi Thị Từ Nhiên, Phường Đông Hải 1, Quận Hải An, Thành phố Hải Phòng, Việt Nam
Hết hạn
Xóa tin
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Hải Phòng
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
Client Service Administrator will play a pivotal role in ensuring seamless communication between clients and internal teams, guaranteeing exceptional service delivery at every touchpoint.
Main duties:
- Database Management: Initiate and maintain client databases in our system (Lab Create), ensuring that all client information is up-to-date and easily accessible.
- Information Gathering: Collect all necessary client information, including B/L, P/L, PIC details, and service requirements, ensuring accuracy and completeness to facilitate smooth operations.
- Progress Tracking: Receive and review daily job updates from surveyors, maintaining proactive communication with clients through regular email updates to keep them informed of job progress.
- Job Coordination: Create and manage job references in Lab Create, liaising effectively with clients, surveyors, and workshops to finalize service scopes and provide clear instructions.
- Client Engagement: Serve as the initial point of contact for clients, providing them with comprehensive information on our services, procedures, and pricing, and assisting them with new enquiries and appointments.
- Issue Resolution: Address client inquiries and resolve any issues or challenges encountered during operations promptly and efficiently, ensuring client satisfaction is prioritized.
- Reporting and Invoicing: Prepare comprehensive job reports, certificates, and invoices accurately and in a timely manner for clients.
- Documentation Management: Review job reports submitted by surveyors, ensuring all jobs’ data and documentation is accurate and filed appropriately.
- Database Maintenance: Archive completed jobs in Lab Create and maintain organized file folders containing original job documents, ensuring data integrity and compliance.
Main duties:
- Database Management: Initiate and maintain client databases in our system (Lab Create), ensuring that all client information is up-to-date and easily accessible.
- Information Gathering: Collect all necessary client information, including B/L, P/L, PIC details, and service requirements, ensuring accuracy and completeness to facilitate smooth operations.
- Progress Tracking: Receive and review daily job updates from surveyors, maintaining proactive communication with clients through regular email updates to keep them informed of job progress.
- Job Coordination: Create and manage job references in Lab Create, liaising effectively with clients, surveyors, and workshops to finalize service scopes and provide clear instructions.
- Client Engagement: Serve as the initial point of contact for clients, providing them with comprehensive information on our services, procedures, and pricing, and assisting them with new enquiries and appointments.
- Issue Resolution: Address client inquiries and resolve any issues or challenges encountered during operations promptly and efficiently, ensuring client satisfaction is prioritized.
- Reporting and Invoicing: Prepare comprehensive job reports, certificates, and invoices accurately and in a timely manner for clients.
- Documentation Management: Review job reports submitted by surveyors, ensuring all jobs’ data and documentation is accurate and filed appropriately.
- Database Maintenance: Archive completed jobs in Lab Create and maintain organized file folders containing original job documents, ensuring data integrity and compliance.
Quyền lợi được hưởng
Internal training at AHK’s operations outside of Vietnam.
,#Domestic and International travel
,#Flexible, depending on the experience of the candidate.
,#Domestic and International travel
,#Flexible, depending on the experience of the candidate.
Yêu cầu kỹ năng
Client Engagement, Customer Database Management, Documentation Control, Reporting, Research
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Kỹ Sư Phát Triển Phầm Mềm Thị Giác Máy Tính (Dưới 1 Năm Kinh Nghiệm) Công Ty TNHH Standard Units Supply Việt Nam Thỏa thuận
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Trưởng Phòng Phát Triển Thị Trường Kênh Horeca (Làm Việc Từ Xa) CÔNG TY TNHH TM Quốc Tế HẢI SẢN HOÀNG GIA Thỏa thuận