Consultant, Incident Support (QE Background)

ABOUT THE JOB
We are seeking motivated Banker Leads Consultant to join National Australia Bank. As a Banker Leads Consultant, you will ensure stability, availability and reliability of production platforms and systems to generate marketing leads for our valuable bankers. The role requires to co-ordiante with various service teams to ensure their platform remains stable to process the leads generation tasks within committed threshold and engage incident management team in case of failure and recover the incident at earliest with production service team
YOUR JOB RESPONSIBILITIES
• Understand the end-to-end flow/architecture on different applications that are required for leads generation.
• Work closely with the different stakeholders to align leads delivery with overall business goals/deliver on time.
• Provide regular updates and reports on leads status to relevant stake holders.
• Track the leads delivery performance and provide insights for continuous improvement.
• Coordinate with the different stakeholders in the technology team to ensure changes on their system doesn’t impact the leads delivery.
• Explore the opportunities involved in terms of optimisation of the jobs/process involved in the leads E2E journey.
• The role requires to co-ordinate with various service teams to ensure their platform remains stable to process the leads generation tasks within committed threshold and engage incident management team in case of failure and recover the incident at earliest with production service team
• Frontline Technology Test Strategy establishment - Covering all agreed in scope assets, scenarios (BAU, Project, emergency changes etc), policy definition, processes, acceptance criteria’s etc.

Very competitive remuneration package
,#Hybrid and flexible working environment
,#Build products for millions of users in Australia

Banking Business Process, Banking, Sales Development, Sales Engineering, Business Development