Customer Care (Support for Students and Parents)
Công Ty TNHH Geniebook Vietnam
Tầng 3, Cao ốc văn phòng Vimedimex, 246 Cống Quỳnh, Phường Phạm Ngũ Lão, Quận 1, Thành phố Hồ Chí Minh, Việt Nam
Hết hạn
Xóa tin
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Hồ Chí Minh
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Giáo dục
Mô tả công việc
Loved by over 220,000 users, Geniebook is Singapore’s largest online learning platform for the English, Mathematics, and Science (EMS) syllabus.
From AI-personalised worksheets to live classes and teacher chats, we are a powerful suite of complementary learning products designed to help students accelerate their academic performance. We’re looking out for an amazing global talents to scale Geniebook exponentially across Southeast Asia.
So join us today to inspire a new generation of learners and help even more students learn smarter and do better!
Reporting line to: Learning Advisor Manager
- Increase customer's lifetime value by obtaining add-on, referral, and upgrade of Geniebook plan.
- Develop and implement strategies to consistently increase student engagement with Geniebook.
- Maintain regular and proactive contact with parents/students on a monthly basis.
- Analyze & share students' learner's data with the parents to maximise students' improvement and highlight the benefit of Geniebook.
- Address any concerns, queries, or issues promptly and effectively to maintain a high level of customer satisfaction.
- Inspire and motivate students to set and achieve their academic goals.
- Identify students' strengths and weaknesses and provide guidance for improvement.
- Assist parents in navigating the Geniebook platform to improve their child's user experience.
Work Arrangement:
- 4 Weekdays + 1 Weekend OR 3 Weekdays + 2 Weekends (Select upon contract signing)
- Hours: Weekdays 12pm-9pm, Weekends 10am-7pm
On-site for all working days
From AI-personalised worksheets to live classes and teacher chats, we are a powerful suite of complementary learning products designed to help students accelerate their academic performance. We’re looking out for an amazing global talents to scale Geniebook exponentially across Southeast Asia.
So join us today to inspire a new generation of learners and help even more students learn smarter and do better!
Reporting line to: Learning Advisor Manager
- Increase customer's lifetime value by obtaining add-on, referral, and upgrade of Geniebook plan.
- Develop and implement strategies to consistently increase student engagement with Geniebook.
- Maintain regular and proactive contact with parents/students on a monthly basis.
- Analyze & share students' learner's data with the parents to maximise students' improvement and highlight the benefit of Geniebook.
- Address any concerns, queries, or issues promptly and effectively to maintain a high level of customer satisfaction.
- Inspire and motivate students to set and achieve their academic goals.
- Identify students' strengths and weaknesses and provide guidance for improvement.
- Assist parents in navigating the Geniebook platform to improve their child's user experience.
Work Arrangement:
- 4 Weekdays + 1 Weekend OR 3 Weekdays + 2 Weekends (Select upon contract signing)
- Hours: Weekdays 12pm-9pm, Weekends 10am-7pm
On-site for all working days
Quyền lợi được hưởng
Bonus & Salary increment 2 times per year
,#15 Days
,#Sales Awards
,#15 Days
,#Sales Awards
Yêu cầu kỹ năng
English, Customer Management, Relationship Maintaining, Sales Planning, Student Support