Customer Service Agent

* JOB SUMMARY
Customer Service Agent will locate at Nefab Bac Ninh factory and manage all customer communication and process the required documents to be able to manage theshipments, orders, and invoices. Customer service agent will also handle customer complaints and create the required reports. This position will report to Customer serviceand logistic Manager of Nefab Vietnam.
* MAIN RESPONSIBILITIES:
- Be the contact window to maintain good relationship with customers, meet or exceed customer satisfaction.
- Process sales orders and invoices.
- Prepare correspondences and fulfil customer needs to ensure customer satisfaction.
- Resolve product or service problems by clarifying the customer complaint, selecting, and explaining the best solution to solve the problem, expediting correction oradjustment, follow up to ensure resolution.
- Handle and follow up on sales/delivery enquiries, including payment issues.
- Prepare shipping documents.
- Maintain customer records by updating customer information.
- Generate sales, inventory, and other reports.
- Plan, arrange and track delivery schedule.
- Work closely with warehouse team on stock availability and its lead time.
- Follow up with customer on orders and payments.
- Any other tasks assigned by the leader as needed.

Attractive salary ; 13th month salary
,#Shuttle service available to the office
,#Working time from Monday to Saturday (2 Sat off)

Dịch Vụ Khách Hàng, Customer Service, Chăm Sóc Khách Hàng, ISO, Customer Care