Customer Service Executive
Công ty Cổ phần M Village
- Hồ Chí Minh: Quận 3
Hết hạn
Xóa tin
Chi tiết tuyển dụng
Mức lương:
13 - 15 Triệu
Khu vực:
Hồ Chí Minh
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khách sạn - nhà hàng
Mô tả công việc
Understand and deliver business strategies and improve customer services through the execution of self-service
Provide solutions to recovery service, and improve customer satisfaction
Clarify the customer's complaints, resolve customer issues and provide solutions to recovery service, and improve customer satisfaction.
Working with other stakeholders to find solutions for hard complaints & providing advice to team members to resolve customer issues as soon as possible.
Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels
Proactive manage and have the ability to detect incident issues, promptly alert relevant teams to find solutions
WORKING TIME:
Rotating shifts 8 hours/day (7am - 12pm)
5 days/week
Provide solutions to recovery service, and improve customer satisfaction
Clarify the customer's complaints, resolve customer issues and provide solutions to recovery service, and improve customer satisfaction.
Working with other stakeholders to find solutions for hard complaints & providing advice to team members to resolve customer issues as soon as possible.
Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels
Proactive manage and have the ability to detect incident issues, promptly alert relevant teams to find solutions
WORKING TIME:
Rotating shifts 8 hours/day (7am - 12pm)
5 days/week
Quyền lợi được hưởng
Annual Leave: 12 days
Provide budget for Laptop purchasing
Competitive compensation scheme including an annual performance bonus
Employee discount: 30%
13th-month salary
Annual Performance Review
Social insurance: in accordance with the Social Insurance Law and Premium Health insurance
Other allowance (Team bonding, birthday, marriage,...)
Provide budget for Laptop purchasing
Competitive compensation scheme including an annual performance bonus
Employee discount: 30%
13th-month salary
Annual Performance Review
Social insurance: in accordance with the Social Insurance Law and Premium Health insurance
Other allowance (Team bonding, birthday, marriage,...)
Yêu cầu kỹ năng
Good in communication and negotiation skills
Basic analytical skill to keep track of performance
2-3 years of relevant experience in customer service (Experience in Ecommerce/ Digital product or BPO is a plus)
Fast-learning and open to change.
Teamwork, time management and data analyst skills.
Basic analytical skill to keep track of performance
2-3 years of relevant experience in customer service (Experience in Ecommerce/ Digital product or BPO is a plus)
Fast-learning and open to change.
Teamwork, time management and data analyst skills.
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Giám Sát Nhà Hàng - Thu Nhập 12 - 15 Triệu - HCM Công Ty TNHH Đầu Tư Ẩm Thực Nhân Phát 12 - 15 Triệu