CUSTOMER SERVICE OFFICER
CÔNG TY TNHH DETMOLD PACKAGING VIỆT NAM
Số 728, đường Nam Kỳ Khởi Nghĩa, Hòa Phú, Thủ Dầu Một, Bình Dương
Hết hạn
Xóa tin
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Bình Dương
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
POSITION DESCRIPTION SUMMARY
- Provide a proactive and professional service and support role for the Detpak Industrial South Asia team.
- Provide excellent service to support the business to consolidate Detpak’s reputation for delivering on the promise of quality, service and efficiency to our customers both internal and external.
- Work in close collaboration with Customer Service and the Business Managers to form a responsive team that delivers a comprehensive service delivery to all Detpak Industrial South Asia customers.
MAJOR RESPONSIBILITIES / ACCOUNTABILITIES
- Accountable for the coordination of services to nominated key accounts and the support and back up for service delivery across the Detpak Industrial South Asia portfolio.
- Provide level 1 customer service to new and existing Detpak Industrial Vietnam accounts and develop significant relationships with key customers.
- Coordinate internal and external delivery of goods to all Detpak Industrial Vietnam customers, ensuring accurate and on-time delivery.
- Management of debtors/account reconciliation.
- Coordinate internally and externally the quality control process.
- Promote the organization’s products and services to customers through all interactions and telephone contact.
- Support the preparation of customer presentations and customer reporting to internal and external stakeholders.
- Proactively address customer concerns and requests, developing solutions that demonstrate the Detpak promise of delivering quality value and service.
- Collate and provide key customers with required reports when requested.
- Support the new product development enquiry process, including samples management, managing artwork transition, mock-ups, and concepts.
- Investigate & process credit claims.
- Effectively manage aged stock.
- Coordinate new item setup of new products.
- Act as the first point of contact for customer distribution center inquiries specifically regarding the customer’s orders, deliveries, or back orders.
- Effectively utilize Salesforce as an execution aid and management tool across the group of customers.
- Process customer orders for nominated key accounts accurately and in a timely manner.
- Adherence to Detmold Group & Detpak policies and procedures.
- Provide a proactive and professional service and support role for the Detpak Industrial South Asia team.
- Provide excellent service to support the business to consolidate Detpak’s reputation for delivering on the promise of quality, service and efficiency to our customers both internal and external.
- Work in close collaboration with Customer Service and the Business Managers to form a responsive team that delivers a comprehensive service delivery to all Detpak Industrial South Asia customers.
MAJOR RESPONSIBILITIES / ACCOUNTABILITIES
- Accountable for the coordination of services to nominated key accounts and the support and back up for service delivery across the Detpak Industrial South Asia portfolio.
- Provide level 1 customer service to new and existing Detpak Industrial Vietnam accounts and develop significant relationships with key customers.
- Coordinate internal and external delivery of goods to all Detpak Industrial Vietnam customers, ensuring accurate and on-time delivery.
- Management of debtors/account reconciliation.
- Coordinate internally and externally the quality control process.
- Promote the organization’s products and services to customers through all interactions and telephone contact.
- Support the preparation of customer presentations and customer reporting to internal and external stakeholders.
- Proactively address customer concerns and requests, developing solutions that demonstrate the Detpak promise of delivering quality value and service.
- Collate and provide key customers with required reports when requested.
- Support the new product development enquiry process, including samples management, managing artwork transition, mock-ups, and concepts.
- Investigate & process credit claims.
- Effectively manage aged stock.
- Coordinate new item setup of new products.
- Act as the first point of contact for customer distribution center inquiries specifically regarding the customer’s orders, deliveries, or back orders.
- Effectively utilize Salesforce as an execution aid and management tool across the group of customers.
- Process customer orders for nominated key accounts accurately and in a timely manner.
- Adherence to Detmold Group & Detpak policies and procedures.
Quyền lợi được hưởng
Health care package
,#14 annual leave
,#Company Bus
,#14 annual leave
,#Company Bus
Yêu cầu kỹ năng
Communication, Customer Service, Data Analysis, Problem Solving, Quality Control
-
Nhân Viên Tư Vấn Đánh Giá Nhà Máy Trách Nhiệm XH CÔNG TY TNHH DỊCH VỤ TƯ VẤN DOANH NGHIỆP TAIDA VIỆT NAM Từ 11 Triệu
-
Đông Nam Bộ - Chuyên Viên/ Nhân Viên Quan Hệ Khách Hàng Doanh Nghiệp Ngân Hàng TMCP Á Châu (ACB) Thỏa thuận