Customer Service Supervisor

The Customer Service Supervisor is responsible for being a bridge between existing customers for daily communication, overseas agents, and operation team. Additionally, they account for interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services and have a spirit of sales support.
► Solution:
- Consult to customers about KWE’s service, sell KWE's products, including Ocean, Air, CBT, Warehousing, and VAS Services for both inbound and outbound shipments, propose ideas/solutions/countermeasures and make material for these proposals to customers.
- Set up SOP with customers and become a window to connect the internal team and customers.
The most important is to understand the desires of customers then have guidelines (by email and
byF2F meeting) to the internal team to meet customer needs correctly with sales PIC
- Have an analysis of market trends, refer information from the product then update Market & logistics News to customers.
- Take care of the quotation/RFQ/bidding request, AE/OE/OI/AI…,
- Make service contracts with customers, with final responsibility belonging to the Sales and Marketing PIC
- Make the QBR with VIP customers and F2F meetings to explain in detail.
- Monitor AR with customers, with final responsibility belonging to the Sales and Marketing PIC.
- Make the reports at the end of the month about the performance of volume/revenue/profit, analysis the trend of customer volume in the next month.
► Operation:
- Handle and resolve customer complaints.
- Verify customers and manage their accounts.
- Obtain and evaluate relevant information to handle product and service inquiries.
- Keep records of customer interactions and transactions.
► Customer satisfaction:
- Analysis results of customer satisfaction surveys, review and discuss with related parties to
improve not good points for the next terms
► Others:
- Perform other tasks as assigned by the superiors.
- Regularly monitor emails and respond promptly to messages with the necessary information
within 24 hours of receiving the initial inquiry.

Lương tháng 13 + Bonus
,#Gói bảo hiểm chăm sóc sức khỏe toàn diện Bảo Việt, Bảo hiểm tai nạn 24/7
,#Môi trường làm việc quốc tế chuyên nghiệp với nhiều cơ hội học hỏi và phát triển

Customer Orientation, English Fluency, Logistics Experience, Presentation Skills