Customer Success Executive (Senior)

Công ty Cổ phần LitGroup Toà Lilama10, 56 Tố Hữu, Trung Văn Còn 2 tuần để ứng tuyển

Chi tiết tuyển dụng

Mức lương: 15 - 25 Triệu
Khu vực: Hà Nội
Chức vụ: Nhân viên
Hình thức làm việc: Toàn thời gian
Lĩnh vực: Khác

Mô tả công việc

Manage and operate CX mapping: #Customer Experience Mapping Development: Build a CX Mapping and establish service standards to enhance customer experience across touchpoints;
CX Mapping Operations: Train the CX mapping mindset for the key stakeholders, and assess the effectiveness of CX mapping;
Handle customer issues;
Solution Provision and Experience Enhancement: Identify and implement targeted solutions to continually elevate customer experience quality.
Provide customer insight and up-sales consulting to stakeholders.

Quyền lợi được hưởng

Team-building activity, Holiday trips, Regular bonding, Tea breaks.
Basic Salary: 15.000.000 - 25.000.000 VND/month.
Competency assessment every 6 months, with a clear career advancement path.
13th-month salary, bonus on 30/04-01/05, 02/09, project...
An innovative and diverse working environment, with respect and support from colleagues and management.

Yêu cầu kỹ năng

Having 3+ years of experience in relevant roles, with expertise in building and managing CX Mapping;
Proficient English: 6.0 IELTS or equivalent;
Strong customer service knowledge;
Ability to work independently;
Strong Communication, Training, Analytical, and Problem-solving skills;
Graduated from FTU, NEU, or related universities;
Experience working at a tech company with international clients and with a SaaS model is a plus.