Customer Success Specialist (Local Night Shift)
GemCommerce
Vietnam Headquarter: 5th floor, Artemis Tower, No. 3 Le Trong Tan, Khuong Mai, Thanh Xuan, Hanoi.
Hết hạn
Xóa tin
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Hà Nội
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
Why we’re looking for you
We are looking for an experienced Customer Success Specialist in this high growth rate stage, who can work directly with our customers all over the world.
After purchasing/sale for the product is the most important phase of the customer lifecycle to ensure customers have the best experience in this product and service, and no negative reviews left.
You’re a great match if you
• Effectively prioritize, multitask, and engage with customers.
• Possess empathy, diplomacy, and poise under pressure when working through customer concerns.
• Put the team above yourself - elevating the group's performance through proactive collaboration and knowledge-sharing.
You’ll do
• Communicate with customers via live chat platform to help them get familiar with the product or provide them the appropriate document included in conversations.
• Listen to customers and work with technical staff to figure out what their issues exactly are and solve them as soon as possible.
• Educate and empower our customers to become better users of the product.
• Thrive on providing support through many different channels of communication – including: email, chat, ticket and social media such as Facebook Group.
• Collaborate with technical staff to learn the product and support the customers to use it effectively.
• Proactively provide feedback to internal teams that help to improve our products and create a better customer experience
• Maintain excellent knowledge of our products and services in order to understand the customer’s needs.
We are looking for an experienced Customer Success Specialist in this high growth rate stage, who can work directly with our customers all over the world.
After purchasing/sale for the product is the most important phase of the customer lifecycle to ensure customers have the best experience in this product and service, and no negative reviews left.
You’re a great match if you
• Effectively prioritize, multitask, and engage with customers.
• Possess empathy, diplomacy, and poise under pressure when working through customer concerns.
• Put the team above yourself - elevating the group's performance through proactive collaboration and knowledge-sharing.
You’ll do
• Communicate with customers via live chat platform to help them get familiar with the product or provide them the appropriate document included in conversations.
• Listen to customers and work with technical staff to figure out what their issues exactly are and solve them as soon as possible.
• Educate and empower our customers to become better users of the product.
• Thrive on providing support through many different channels of communication – including: email, chat, ticket and social media such as Facebook Group.
• Collaborate with technical staff to learn the product and support the customers to use it effectively.
• Proactively provide feedback to internal teams that help to improve our products and create a better customer experience
• Maintain excellent knowledge of our products and services in order to understand the customer’s needs.
Quyền lợi được hưởng
Customer Success skillset training
,#Yearly performance bonus
,#Work remotely
,#Yearly performance bonus
,#Work remotely
Yêu cầu kỹ năng
Customer Support, Customer Handling, Customer Communication, Technical Support, Feedback Management
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