Customer Support Agents (Part-Time) Excellent English Skills

Description
We are seeking some Customer Support Agents (Part-time) to assist in providing email customer support and customer queries from around the world.
Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. Agents should be capable of providing answers to both simple and complicated questions in a timely manner.
The position demands an excellent standard of customer service, good English writing skills, and a high level of customer satisfaction.
Expectations
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution;
Provide accurate, valid and complete information by using the right methods/tools;
Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels;
Follow communication procedures, guidelines, and policies;
Meet personal/team targets;
Identify and assess customer's needs to achieve satisfaction;
Keep records of issues/problems for further investigation from functional teams;
Work with managers on customer feedback.

Continuous training to fully develop your potential;
International, fun, and professional working environment;
Attractive benefits (PT: 35,000 - 45,000 VND/hour);
Laptop/computer and other equipment are provided;
In-house classes: Yoga and BJJ;
Free in-house game room for everyone: We love board games, video games, PS5, ping pong, football tables, and VR games;
Flexible working hours;
An open and honest culture where people are valued, treated fairly, trusted, and empowered;
Nap room for a quick rest;
200% pay on holidays and 300% on Tet.

Excellent English skills, especially in writing and reading (no English certificate is required but English level should be equivalent to IELTS 6.5/TOEIC 850 and up);
Excellent interpersonal skills;
Good computer skills (familiar with MS Office & Google applications);
High sense of responsibility and enthusiasm;
Familiar with smartphone/ mobile device/mobile applications;
Attention to detail and desire to learn;
Ability to work independently and in a team;
College students and freshmen are preferable;
Flexible, and adaptable to new changes;
For those who have outstanding performance after 3 months, we may extend the contract for full-time employment.
Working time
- Operating hours: Monday through Sunday.
Part-time: 4 shift/week
6AM - 12PM
12AM - 6AM
12PM - 6PM
6PM - 12AM
- Required to work 24 hours across the week, including one overnight shift (6 PM - 12 AM). Shifts can be scheduled around agent availability but candidates with open schedules are preferred.