Customer Support Specialist

Loved by over 220,000 users, Geniebook is Singapore’s largest online learning platform for English, Mathematics and Science (EMS) syllabi, with Chinese being our newest subject offering.
From AI-personalised worksheets to live classes and teacher chats, we are a powerful suite of complementary learning products designed to help students accelerate their academic performance.
We’re looking out for amazing global talents to scale Geniebook exponentially across Southeast Asia, and we have many exciting roles opening up across a wide range of functions.
So join us today to inspire a new generation of learners and help even more students learn smarter and do better!
Responsibilities:
- Provide personalized services, diligently follow up, and proficiently resolve parental inquiries and issues.
- Handle customer complaints and inquiries promptly.
- Manage administrative responsibilities, meticulously recording and updating cases in the system.
- Guarantee customer satisfaction through effective problem-solving and solution-oriented interactions with parents.
- Fulfill reward orders for all our markets diligently and in a timely fashion.
- Undertake additional ad-hoc tasks as assigned.

Competitive Salary with annual salary review and performance appraisal
,#Up to 15 days annual leave + 1 Birthday (paid) leave.
,#Company laptop

English, Customer Service, Customer Support, Customer Care, Administrative Support