D2C Operations and Admin Executive

Panasonic Sales Vietnam Lô J1-J2, Khu Công Nghiệp Thăng Long,Huyện Đông Anh, Hà Nội
Hết hạn Xóa tin

Chi tiết tuyển dụng

Mức lương: Thỏa thuận
Khu vực: Hồ Chí Minh
Chức vụ: Nhân viên
Hình thức làm việc: Toàn thời gian
Lĩnh vực: Hành chính văn phòng

Mô tả công việc

D2C Operations & Admin Executive is a pivotal role in managing Panasonic's direct-to-consumer (D2C) online channel. You will be responsible for order processing, overseeing product listings, inventory management, customer service and any administrative duties required to ensure the smooth operation of the platform.
The ideal candidate will have a strong understanding of eCommerce platforms, excellent organizational skills, and a passion for delivering an exceptional customer experience.
1. D2C E-commerce Orders Operation:
- Process customer orders in a timely manner and coordinate with sales and logistics for order fulfillment.
- Handle customer inquiries via chat / phone / email and work with other departments resolve issues related to orders, shipping, and product information.
2. D2C Platform management:
- Product content modification, landing page and campaign creation, product page creation.
- Analyze sales data and customer feedback to identify trends and opportunities for improvement. Make reports.
- Investigate to troubleshoot technical issues and collaborate with technical teams to find solutions.
- Ensure product visibility, consistency, and accuracy by validating content, pricing, and categorization.
- Collaborate with cross-functional teams implement new initiatives and improve processes.
3. Admin roles and other responsibilities:
- Receive, review, and process paperwork, payment and documentation as required accurately and efficiently.
- Collaborate and support other team members to ensure timely completion of paperwork and administrative tasks.
- Perform other administrative duties as assigned.

Quyền lợi được hưởng

Attractive Salary + 2 Performance Review/ Bonuses Review Per Year
,#16 Day Leaves + Health Insurance
,#Laptop + Taxi Cards

Yêu cầu kỹ năng

Ecommerce Background, Marketing, Ecommerce Platforms, English, D2C Experience