Delivery Manager

About us
A subsidiary of the FPT Group, FPT Software is known as a leading global information technology service provider headquartered in Vietnam. With over 30,000 employees working in 83 offices across 30 countries on five continents, FPT Software consistently delivers the best solutions to more than 1000 clients, including 100 Fortune 500 companies. Placing human resources as the cornerstone of its achievements, employee experience is our top priority in continually creating an innovative, open, and enjoyable work environment for every member.
In 2023, FPT Software officially made its mark on the global billion-dollar company list. This is evidence of the talent and efforts of multiple generations of employees at FPT Software.
Why not explore your potential and embark on a brilliant journey with us?
Job Brief
• We are looking for an IT service professional with customer and service orientation and proven working experience. Service Delivery Manager’s duty is to facilitate the planning, timely execution, and delivery of all relevant projects, on budget and within scope, in accordance with business priorities. In this position, you will be the first point of contact for our customers and responsible for internal communication on a business and operational level.
Responsibilities
• Leading multiple teams of onshore and offshore resources to deliver projects on time and within budget for the programs / projects for which they have responsibility.
• Work with Account Managers to develop account strategy and plan that best leverages resources and strategies to meet customer expectations
• Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence.
• Ensure that the right type and number of resources that are required to fulfil the planned projects are available and in place through cooperation with offshore managers, onsite and offshore recruitment teams.
• Responsible for programs’ financial management (P&L) and reporting and optimizing processes.
• Managing and leading complex stakeholders from both customers and internal FPT team towards the optimal solutions.
• Holding the teams to the highest standards, project discipline and accountability.
• Continuously improving the delivery model and strategy, implementing, and managing delivery with the associated teams.
• Identify, manage and resolve complex issues, preventing escalations, where possible. Identify appropriate resolution to achieve client satisfaction in a timely manner

• Attractive Salary Package based on your competence plus Annual Bonus and Project Performance Bonus
• The opportunity to work onsite short term or long term in Korea.
• “FPT care” health insurance provided by Petrolimex (PJICO) and is exclusive for FPT employees
• Excellent cost-free learning opportunities: Udemy Premium account, English class, sponsor for taking certification such as PMP, AWS, etc.
• Annual leave according to Labor Law and Company Policy
• Annual Summer Vacation support from 1 Million VND to 6 Million VND and up to 3 days off work
• 13th-month Salary
• Salary review according to Company Policy
• International, professional, dynamic and friendly working environment and culture
•
Be part of a team in an international world-class company and exchange knowledge with technology specialists and experts from Australia’s leading insurance company

• Bachelor's degree in Computer Science, Software Engineering, or a related field
• 05+ years of business development, project delivery and client relationship management in a technology environment
• Strong customer orientation and able to manage customer expectations
• Ability to develop strategic plans and translate them to actionable roadmaps
• Ability to manage risk, and encourage strategic risk management based delivery in others to manage expectations and communicate effectively
• Excellent relationship building and interpersonal skills, including cross-cultural competence
• Strong leadership qualities and a passion for building high performing teams
• Certifications in Program / Project Management such as PMP, Scrum master, PMI-ACP
• Excellent communication and collaboration skills to work effectively with cross-functional teams
• Strong problem-solving and troubleshooting abilities
• Ability to adapt to changing requirements and work in a fast-paced environment
• Attention to detail and ability to prioritize tasks effectively
• Fluent in English & Korean.