Digital Development Supervisor
Japan Tobacco International
Số 82 Ngõ 203, Hoàng Quốc Việt, P. Nghĩa Đô, Q. Cầu Giấy, Hà Nội
Hết hạn
Xóa tin
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Hồ Chí Minh
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
What this role is about – Purpose
Responsible for enhancing commercial value by driving digitalization opportunities to boost overall business performance through trade and customer awareness. Their main responsibility will focus on digital transformation strategy, developing and managing digital platform and system including but not limited to Trade Engagement Application and QR Code program.
They will lead internal alignment and communication with relevant functions, for example: Legal/ CA&C, SI&BI, Finance, GIP and Marketing & Sales organization. This position will also be responsible for Digital budget planning, spending and manage monthly phasing to be in line with the given budget plan.
What you will do – Responsibilities
Digital Strategy:
- Demonstrate a strategic mindset in aligning the role of the Digital platforms that he/she will manage (which include but are not limited to: web-based, QR code system, mobile apps, data management platforms) to achieve long-term business objectives
- Must be able to make critical decisions and recommendations based on digital experience and expertise as well as an understanding of trade and customer behavior and our brands to ensure a frictionless customer journey combining offline engagement and digital ecosystem
- Must display an innovative mindset to keep update of the latest trends and technologies to ensure best-in-class digital executions
Digital Survey Ecosystem Management:
- Liaise with brand team to launch and maintain digital survey, and ensuring all systems are integrated - data collection, online engagement, survey communication (SMS, push notifications, etc.)
- Help develop JTI Brand's Digital Survey Ecosystem - including but not limit to QR code system (on packaging and in-store POSM), database management & SMS system in coordination with internal IT teams (region and local) as well as external suppliers
- Must be able to set and enforce crucial milestones and pay attention to detail to ensure quality and timely output
- Ensure maintenance of all platform by continuous optimization for maximum engagement, enhanced user experience, and brand conversion
Trade Digital Ecosystem Management:
- In collaboration with Sales and Field Marketing (as business users) and other supporting functions, lead development and roll out of Trade App (Connexus global platform), Online Ordering System and Digitalized Offtake Program from concept, assessment to development process, testing, problem/bug fixing, training to field team and gathering feedback
- Develop working process for day-to-day system operation and manage all platform as general admin (after deployment): update product & brand content (in collaboration with Brand), set up communication, push notification, data gathering for retargeting, adding other functions as needed (special reward, geo-targeting, etc.) to maximize platform usage as an engagement channel
Stakeholder & Agency Management:
- Experience in sourcing and managing technical vendors or agencies, as well as internal IT teams in ensuring timeliness in meeting milestones and deliverables
- Be able to quality check team's output and continuously optimize for end-user experience and performance
Field visit and Review of Competitor's Digital Initiatives:
- Conduct bi-weekly field visits, audit & training sessions, to ensure (1) deep understanding of customer and trade behavior and effectiveness of digital platforms, (2) full implementation and speedy adaptation of digital platforms on-field and (3) competitor's digital initiatives
Budget management & Ad-hoc projects:
- Responsible for budget planning and consolidate spending plan which is given for Digital initiatives and continuously update YTD Actual records versus spending plan to ensure the best possible use of given budget
- Ad hoc projects: research, analysis or training/ workshop
Responsible for enhancing commercial value by driving digitalization opportunities to boost overall business performance through trade and customer awareness. Their main responsibility will focus on digital transformation strategy, developing and managing digital platform and system including but not limited to Trade Engagement Application and QR Code program.
They will lead internal alignment and communication with relevant functions, for example: Legal/ CA&C, SI&BI, Finance, GIP and Marketing & Sales organization. This position will also be responsible for Digital budget planning, spending and manage monthly phasing to be in line with the given budget plan.
What you will do – Responsibilities
Digital Strategy:
- Demonstrate a strategic mindset in aligning the role of the Digital platforms that he/she will manage (which include but are not limited to: web-based, QR code system, mobile apps, data management platforms) to achieve long-term business objectives
- Must be able to make critical decisions and recommendations based on digital experience and expertise as well as an understanding of trade and customer behavior and our brands to ensure a frictionless customer journey combining offline engagement and digital ecosystem
- Must display an innovative mindset to keep update of the latest trends and technologies to ensure best-in-class digital executions
Digital Survey Ecosystem Management:
- Liaise with brand team to launch and maintain digital survey, and ensuring all systems are integrated - data collection, online engagement, survey communication (SMS, push notifications, etc.)
- Help develop JTI Brand's Digital Survey Ecosystem - including but not limit to QR code system (on packaging and in-store POSM), database management & SMS system in coordination with internal IT teams (region and local) as well as external suppliers
- Must be able to set and enforce crucial milestones and pay attention to detail to ensure quality and timely output
- Ensure maintenance of all platform by continuous optimization for maximum engagement, enhanced user experience, and brand conversion
Trade Digital Ecosystem Management:
- In collaboration with Sales and Field Marketing (as business users) and other supporting functions, lead development and roll out of Trade App (Connexus global platform), Online Ordering System and Digitalized Offtake Program from concept, assessment to development process, testing, problem/bug fixing, training to field team and gathering feedback
- Develop working process for day-to-day system operation and manage all platform as general admin (after deployment): update product & brand content (in collaboration with Brand), set up communication, push notification, data gathering for retargeting, adding other functions as needed (special reward, geo-targeting, etc.) to maximize platform usage as an engagement channel
Stakeholder & Agency Management:
- Experience in sourcing and managing technical vendors or agencies, as well as internal IT teams in ensuring timeliness in meeting milestones and deliverables
- Be able to quality check team's output and continuously optimize for end-user experience and performance
Field visit and Review of Competitor's Digital Initiatives:
- Conduct bi-weekly field visits, audit & training sessions, to ensure (1) deep understanding of customer and trade behavior and effectiveness of digital platforms, (2) full implementation and speedy adaptation of digital platforms on-field and (3) competitor's digital initiatives
Budget management & Ad-hoc projects:
- Responsible for budget planning and consolidate spending plan which is given for Digital initiatives and continuously update YTD Actual records versus spending plan to ensure the best possible use of given budget
- Ad hoc projects: research, analysis or training/ workshop
Quyền lợi được hưởng
Company Benefits
,#Premium Healthcare for employee
,#Annual leave, Insurance and Policy following Labor Law
,#Premium Healthcare for employee
,#Annual leave, Insurance and Policy following Labor Law
Yêu cầu kỹ năng
E-commerce, FMCG, Tobacco Industry, Project Management, Digital
-
Chuyên Viên Phân Tích Xếp Hạng Tín Nhiệm Cấp Trung Trở Lên (Từ 5 Năm Kinh Nghiệm) CÔNG TY CỔ PHẦN SÀI GÒN PHÁT THỊNH RATINGS Thỏa thuận Còn 4 tuần để ứng tuyển
-
Credit Acceptance Bangkok Bank Public Company Limited, Ho Chi Minh City Branch Thỏa thuận Còn 3 tuần để ứng tuyển
-
Nhân Viên Kinh Doanh / Tư Vấn / Chăm Sóc Khách Hàng - Ngành Hóa (Tiếng Anh / Tiếng Trung - Thu Nhập Từ 11 Triệu++) Công ty TNHH Đầu Tư Thương Mại Thanh Hào Từ 11 Triệu
-
Quản Lý Cửa Hàng Thời Trang (Levi'S, Nike...) - Hồ Chí Minh (Lương Từ 10 - 15 Triệu) CÔNG TY TNHH THỜI TRANG VÀ MỸ PHẨM ÂU CHÂU (ACFC CO., LTD) 10 - 15 Triệu Còn 4 tuần để ứng tuyển
-
Sales Executive - Tại Hồ Chí Minh - Thu Nhập Hấp Dẫn CÔNG TY CỔ PHẦN GREMSY Thỏa thuận Còn 3 tuần để ứng tuyển
-
Giám Đốc Marketing Công Ty TNHH Phát Triển Khoa Học Quốc Tế Trường Sinh Thỏa thuận Còn 4 tuần để ứng tuyển