Expert, Customer Value Management
Techcombank
Head Office: 6 Quang Trung Street, Hoan Kiem District, Hanoi
Hết hạn
Xóa tin
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Hà Nội
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
Job Purpose
Responsible for providing high-level knowledge and expertise in building and managing the efficiency indicators of the Customer Segment in accordance with strategicobjectives; directly support leaders in coordinating planning activities and selecting priority key actions in each period in order to achieve revenue, maximize costs toachieve profit targets for the customer portfolio in accordance with the bank's strategy
Key Accountabilities
Customer Value Management (CVM) for the Managed Customer Segment in the Division
- Cooperate with DA to establish Next Best Offer (NBO) models and ensures their timely implementation through the right interaction channels for each targetcustomer segment.
- Identify opportunities and gaps within different portfolios to define success metrics, plans and determines actions to be taken through close collaboration with theBusiness Analysis (BF - Finance) unit and the DA division.
- Manage PnL of the customer segment aligned with strategic objectives; coordinate business planning activities and prioritizes actions for each period to generaterevenue, optimize costs, and achieve target profit in line with the bank's strategy. Additionally, support to manage key driver metrics for each segment to optimizeCustomer Lifetime Value (CLV).
- Participate in manage customer identification metrics/models for segments and sub-segments by making requests to the DA division.
- Works closely with BF to develop effective reporting systems for customer management, campaign management, and customer lifetime value management based oncustomer relationships.
Comply with regulations and develop internal relationships and systems
- Strictly adhere to the Bank's Labor Regulations.
- Collaborate with internal functions within the Division to complete assigned tasks.
- Perform work in accordance with internal policies, regulations, procedures, and guidelines and commit to service level agreement. (SLAs).
- Train, guide, and mentor senior officers/officers within the team on the tasks and job skills related to the department's functions and responsibilities.
Other duties as required/directed by the direct supervisor.
Responsible for providing high-level knowledge and expertise in building and managing the efficiency indicators of the Customer Segment in accordance with strategicobjectives; directly support leaders in coordinating planning activities and selecting priority key actions in each period in order to achieve revenue, maximize costs toachieve profit targets for the customer portfolio in accordance with the bank's strategy
Key Accountabilities
Customer Value Management (CVM) for the Managed Customer Segment in the Division
- Cooperate with DA to establish Next Best Offer (NBO) models and ensures their timely implementation through the right interaction channels for each targetcustomer segment.
- Identify opportunities and gaps within different portfolios to define success metrics, plans and determines actions to be taken through close collaboration with theBusiness Analysis (BF - Finance) unit and the DA division.
- Manage PnL of the customer segment aligned with strategic objectives; coordinate business planning activities and prioritizes actions for each period to generaterevenue, optimize costs, and achieve target profit in line with the bank's strategy. Additionally, support to manage key driver metrics for each segment to optimizeCustomer Lifetime Value (CLV).
- Participate in manage customer identification metrics/models for segments and sub-segments by making requests to the DA division.
- Works closely with BF to develop effective reporting systems for customer management, campaign management, and customer lifetime value management based oncustomer relationships.
Comply with regulations and develop internal relationships and systems
- Strictly adhere to the Bank's Labor Regulations.
- Collaborate with internal functions within the Division to complete assigned tasks.
- Perform work in accordance with internal policies, regulations, procedures, and guidelines and commit to service level agreement. (SLAs).
- Train, guide, and mentor senior officers/officers within the team on the tasks and job skills related to the department's functions and responsibilities.
Other duties as required/directed by the direct supervisor.
Quyền lợi được hưởng
13 tháng lương/năm và kèm theo tháng thưởng dựa trên năng lực
,#Làm việc trong môi trường năng động, chuyên nghiệp có nhiều cơ hội thăng tiến
,#Chính sách phúc lợi vượt trội, hưởng theo quy định Ngân hàng
,#Làm việc trong môi trường năng động, chuyên nghiệp có nhiều cơ hội thăng tiến
,#Chính sách phúc lợi vượt trội, hưởng theo quy định Ngân hàng
Yêu cầu kỹ năng
Banking, Customer Service, Customer Relation, Customer Value Proposition, Maintain Customer Relationship
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