[Fraser Suites - Bim Group] (Tuyển Gấp) Duty Manager

• To assist the FOM in organizing, directing and coordinating the activities of the Front Office in ensuring a smooth operation at the Front Desk.
• To conduct regular inspection tours of the entire facility for appearance, safety, staffing, security and maintenance.
• To supervise all personnel in the Front Office and ensure that the staff adhere to all policies established
• by the company. To observe service behaviors of staff and ensure that all uniformed staff are properly attired and groomed, (each wearing a nametag)
• Plan and oversee all front of house and guest service processes from the arrival of guests to their departure to ensure the meeting of guest needs.
• Participate in the formulation of the operation plan.
• Oversee the development and implementation of creative plans/programs that anticipate and meet guest needs and interests.
• Monitor on stationery order to maintain the adequacy of all items.
• Protect the welfare and interest of guests and ensure the safekeeping of the property.
• Manage, motivate and develop the operations team in order to effectively achieve the objectives.
• Work closely with other departments to achieve/maximize guest.
• Co-ordinate with S&M on apartment status to maximize occupancy and revenue.
• Prepare Front Office reports and other reports assgined by FOM
• Actively participate in all other works assigned to achieve thebest result.
• Manage individual portfolio assigned to maximize guest satisfaction.
• Contribute to ‘Fraser experience’.
• Contribute to increase customer satisfaction level and the ratio of compliments against complaints.
• Contribute to receive guest feedback forms to meet 20% of all departures.

Competitive salary and bonus
,#Professional and active working environment
,#Social insurance, health insurance, unemployment insurance according to Labor Laws

Management, English, Guest Service, Front Desk Management, Customer Service