Freight Key Account Manager

Main roles:
Client Relationships:
Strengthens and expands partnerships with key e-commerce clients, driving revenue growth and market share.
Operational Efficiency:
Manages logistics operations effectively, leading to cost savings and improved service delivery.
Project Management:
Leads projects that enhance services, keeping GHN competitive and adaptable.
Financial Integrity:
Ensures accurate billing and financial reporting through collaboration with the reconciliation team.
Revenue Growth:
Supports strategic planning and growth by accurately forecasting volumes and identifying opportunities.
Customer Satisfaction:
Manages compensation and resolves issues promptly, ensuring high client satisfaction and retention.

13th month bonus, Performance Pay bonus
12 days of annual leave
Regular health check (once a year)
Special Health Care Insurance for you and 1 family member (after probation time)
Employee training program
Social insurance (SI), Health insurance (HI) and Unemployment insurance (UI) according to the Law
Accident support according to the Company's policy

KNOWLEDGE
Bachelor’s Degree: A degree in Business Administration, Logistics, Supply Chain Management, Finance, or a related field is preferred.
Strong understanding of e-commerce operations in Vietnam and trends in Southeast Asia and other markets.
Basic knowledge of delivery and logistics services in Vietnam, including market characteristics and competitors.
EXPERIENCE
At least 3 year of experience in Account Management, B2B Sales, Business Development, or a similar role with a focus on operations and project management.
SKILLS
Expertise in operations and project management, with the ability to manage complex logistics processes.
Business planning skills, including volume/revenue forecasting and data analysis.
Strong collaboration skills, particularly in working with reconciliation teams.
Decision-making skills based on data analysis and projected outcomes.
ATTITUDE
Open-minded with the ability to adapt to changes and maintain flexibility.
Customer-centric mindset, focusing on client satisfaction.