General Manager Ha Long Plaza & Syrena Cruise

- Leading all key property issues, including capital projects, customer service, and refurbishment. Handing complaints, and overseeing and taking a proactive stance with service recovery situations
-Being responsible for the preparation, presentation, and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget. Managing the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
- Understanding P&L statements and the ability to react with impactful strategies are expected. Ensuring monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target, are accurate and recovery plans are in place. Maximizing room yield and hotels/resorts revenue through innovative sales practices and yield management programs
- Helping in the procurement of operating supplies and equipments, and contracting with third-party vendors for essential equipments and services
- Overseeing the operations functions of the hotel, as per the Organizational chart. Holding regular and constructive staff briefings and meetings with all HODs and the entire hotel team
- Reviewing monthly financial reports for the owners and stakeholders. Developing and constantly review SMART Action Plans to clearly explain the direction of the business for the owner
- Delivering hotel budget goals and setting other short - and long-term strategic goals for the property i.e. Syrena Cruuise's future operations. Developing improvement actions, carrying out costs savings initiatives to drive overall P&L Drop through performance
- Acting as a final decision-maker in hiring key staff. Managing and developing the Hotel Executive team to ensure career progression and development. Overseeing and managing all departments, and working closely with department heads on a daily basis
- Responding to audits to ensure continual improvement is achieved. Responsible for safeguarding the quality of operations for both internal & external audits. Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements
- Corporating client handling and taking part in new client acquisition along with the sales team whenever required. Assisting in residential sales when required, and developing strong sales prospects.

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Management, Hotel, Customer Service