Global Aftersales Director - Talent Pool

Job Overview
VinFast is a pioneering electric vehicle (EV) company committed to revolutionizing the automotive industry with sustainable and innovative mobility solutions. As a leading player in the EV market, VinFast is dedicated to delivering high-quality, cutting-edge electric vehicles that redefine the driving experience. Our team consists of passionate professionals driven by a shared vision of creating a greener and more sustainable future through innovation, technology, and excellence.
In this role, you will be responsible for tasks in Global Sales - MKT - Aftersales department. You will collaborate with diverse teams, including other departments and VINFAST's partners, to create cutting-edge solutions, drive the company's success and to propel our global expansion within the automotive sector/industry.
Job Responsibilities
- Utilize data and analysis to propose initiatives to improve the quality of after-sales services in markets and enhance customer satisfaction
- Participate in building KPI sets to evaluate the effectiveness of after-sales services across markets and departments within the global after-sales division
- Review KPI results and compliance with policies/procedures/guidelines of Service Providers/ Agents in the market to identify systemic risks, errors, and propose improvements for the market
- Build and manage budgets for the global after-sales operation control area
- Report, support in resolving urgent issues related to service operation activities in the market
- Analyze, evaluate, then propose improvements regarding after-sales process to optimize deployment efficiency and cost savings
- Control and manage key after-sales plans of the market
- Support the connection between the market and VF Global to address operational issues and establish the market

Competitive income (including 13th-month salary, performance bonuses, and other rewards as regulated by Vingroup).
,#Proud to be a pioneer in contributing to the movement of global smart EV revolution.
,#Enjoying various privileges when purchasing products or services from Vinfast and the Vingroup ecosystem (Vinschool, Vinpearl, Vinuni, etc.).

Data Analysis, Automotive industry experience, Electric vehicle technology knowledge, Business Development, Spare Parts Management