Ha Noi - Customer Experience Compliance Specialist (Only Male)
Chi nhánh Hà Nội - Công ty Maison Retail Management International
Tầng 3 - Toà nhà Phú Điền, Số 83A Lý Thường Kiệt, Phường Trần Hưng Đạo, Quận Hoàn Kiếm, Hà Nội
Hết hạn
Xóa tin
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Hà Nội
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
Maison Retail Management International is seeking to recruit a dedicated Customer Experience Compliance Specialist to enhance the quality of customer interactions across selected brands. The ideal candidates will be responsible for observing, reporting, escalating, and implementing improvements to ensure exceptional customer experiences and maximized sales potential.
Key Responsibilities:
1. Observation and Evaluation:
- Evaluating employee interactions and customer service at the store level.
- Analyzing customer behavior within stores to enhance service delivery and surveying non-customers on objection reasons.
- Observing onboarding and training processes to identify areas for improvement.
- Assessing operational processes both in-store and at the office.
- Mystery shopping and operation checklist criteria to monitor results and identify ongoing issues affecting customer experience and revenue.
- Collecting and analyzing feedback from various sources.
2. Reporting and Recommendations:
- Evaluating operational and customer experience efficiency and providing recommendations for conversion rate improvement.
- Collaborating with stakeholders in operations, brand, and head office teams to address immediate issues and develop standard operating procedures (SOPs) for consistent service delivery.
- Establishing a Project Management Office (PMO) to oversee and track improvements.
- Monthly reporting on the evaluation of operation checklist.
- Enhancing training materials and employee handbooks across all functional areas.
- Aligning KPIs with customer experience objectives and ensuring reward structures support desired behaviors.
Benefits:
- Attractive salary + lunch allowance + parking allowance
- Employee discount purchases
- Holiday bonus, 13th month salary bonus, annual KPI bonus based on revenue, social insurance, Union, year-end party, team building, annual salary increase ...
- 12 - 15 days annual leave.
Key Responsibilities:
1. Observation and Evaluation:
- Evaluating employee interactions and customer service at the store level.
- Analyzing customer behavior within stores to enhance service delivery and surveying non-customers on objection reasons.
- Observing onboarding and training processes to identify areas for improvement.
- Assessing operational processes both in-store and at the office.
- Mystery shopping and operation checklist criteria to monitor results and identify ongoing issues affecting customer experience and revenue.
- Collecting and analyzing feedback from various sources.
2. Reporting and Recommendations:
- Evaluating operational and customer experience efficiency and providing recommendations for conversion rate improvement.
- Collaborating with stakeholders in operations, brand, and head office teams to address immediate issues and develop standard operating procedures (SOPs) for consistent service delivery.
- Establishing a Project Management Office (PMO) to oversee and track improvements.
- Monthly reporting on the evaluation of operation checklist.
- Enhancing training materials and employee handbooks across all functional areas.
- Aligning KPIs with customer experience objectives and ensuring reward structures support desired behaviors.
Benefits:
- Attractive salary + lunch allowance + parking allowance
- Employee discount purchases
- Holiday bonus, 13th month salary bonus, annual KPI bonus based on revenue, social insurance, Union, year-end party, team building, annual salary increase ...
- 12 - 15 days annual leave.
Quyền lợi được hưởng
Lương tháng 13, thưởng các ngày Lễ tết trong năm, thưởng KPI hàng năm theo tình hình doanh thu
,#Du lịch, team building, tiệc tất niên
,#Giảm giá 20% cho nhân viên
,#Du lịch, team building, tiệc tất niên
,#Giảm giá 20% cho nhân viên
Yêu cầu kỹ năng
Customer Service, Customer Experiences, Fashion Retail, Compliance
-
Chuyên Viên Backend Developer (Mảng Mobile App) Công ty cổ phần đầu tư Phát triển Máy Việt Nam 20 - 35 Triệu Còn 4 tuần để ứng tuyển
-
Thực Tập Sinh Phòng Phân Tích Đầu Tư Công ty cổ phần giao dịch hàng hóa Thành phố Hồ Chí Minh Thỏa thuận Còn 4 tuần để ứng tuyển
-
Thực Tập Sinh Marketing Công ty cổ phần giao dịch hàng hóa Thành phố Hồ Chí Minh Thỏa thuận Còn 4 tuần để ứng tuyển
-
Chuyên Viên BA (CRM, Mobile Loyalty MS Teams) Công ty cổ phần đầu tư Phát triển Máy Việt Nam 12 - 18 Triệu Còn 4 tuần để ứng tuyển
-
Chuyên Viên Kinh Doanh Khách Hàng Cao Cấp/ Khách Hàng Ưu Tiên Ngân hàng TMCP Tiên Phong (TPBank) Thỏa thuận Còn 3 tuần để ứng tuyển