Hermes Boutique Manager
Tam Son International Joint Stock Company
No. 21, Alley 2, Le Van Huu Street, Hai Ba Trung Dist., Hanoi, Vietnam / 35 Nguyen Hue Street, Ben Nghe, Dist. 1, HCMC.
Còn 4 tuần để ứng tuyển
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Hà Nội
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
Job Purpose:
The Boutique Manager at Hermès will lead the store to achieve unparalleled standards of excellence in operations, sales performance, customer service, and maintaining a high boutique image while being dedicated to team development. This role demands a dynamic leader with a proven track record in luxury retail management, embodying integrity and open-mindedness, who can lead by example to inspire and manage the boutique team to fulfill the brand’s mission.
The ideal candidate will demonstrate the following mindsets: empathy, solution-focused, creative thinking, innovation, result-oriented, ownership, purpose-driven, and sustainability.
Key Responsibilities:
Leadership and Team Development:
• Inspire, mentor, and lead a high-performing team to achieve sales targets and deliver outstanding customer service.
• Maintain the brand's standards of excellence by setting clear expectations and providing constructive feedback.
• Identify individual and team training needs. Partner with Trainers to implement training programs to enhance the team's product knowledge, sales techniques, and customer service skills.
• Foster a culture of excellence, collaboration, and continuous improvement by recognizing and rewarding high performance.
• Conduct regular performance reviews and create personalized development plans for team members.
• Attract and recruit the best talent available in the market through networking and scouting.
Sales and Performance Management:
• Drive sales performance through strategic planning, goal setting, and coordinate with office supporting team to orchestrate the full execution at boutique level that drive traffic, sales, and client KPIs
• Market & Sales data expert to identify trends, opportunities for growth, and areas needing improvement by Metier/ by Sales Staff.
• Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met
• Make recommendations for store renovations or upgrades in order to increase sales and market share.
Customer Experience:
• Foster a welcoming and luxurious environment by ensuring the store ambiance reflects Hermès' brand values.
• Train staff to provide personalized attention to every customer, ensuring a memorable and unique shopping experience.
• Address customer inquiries and resolve issues promptly and professionally to ensure customer satisfaction.
• Implement customer service best practices, including follow-up communications and partner with CRM team to promote client relationship building programs, to exceed client expectations.
• Utilize feedback to continuously improve the customer experience and identify opportunities for enhancement.
Client Relationship Management:
• Coach sales team in building and nurture lasting relationships with clients by understanding their needs and preferences.
• Actively work with CRM team to drive for bespoke services, such as personalized shopping experiences and exclusive previews, to enhance client satisfaction.
• Utilize CRM tools to track and manage the client relationship building assignment of the team.
• Closely follow up all client KPIs.
Operational Excellence:
• Oversee daily store operations, ensuring efficiency and adherence to Hermès' standards.
• Manage inventory effectively, including ordering, receiving, and conducting regular stock checks to prevent shortages or overstock situations.
• Ensure visual merchandising aligns with Hermès' guidelines and enhances the overall shopping experience.
• Maintain the store presentation to the highest standards, including cleanliness, organization, and display aesthetics.
• Streamline processes to enhance operational efficiency.
• Develop and manage staff schedules to ensure optimal coverage and efficient use of resources.
• Implement risk prevention measures, including stock loss prevention, safety protocols, and other potential risk related to invoicing, payment handling…
• Full Profit and Loss responsibility for the store.
• Review and submit sales and operational reports to management in adherence to company’s KPIs and policies
Compliance and Standards:
• Ensure compliance with company policies, procedures, and standards, maintaining the integrity of the Hermès brand.
• Address compliance issues promptly and implement corrective actions as necessary.
The Boutique Manager at Hermès will lead the store to achieve unparalleled standards of excellence in operations, sales performance, customer service, and maintaining a high boutique image while being dedicated to team development. This role demands a dynamic leader with a proven track record in luxury retail management, embodying integrity and open-mindedness, who can lead by example to inspire and manage the boutique team to fulfill the brand’s mission.
The ideal candidate will demonstrate the following mindsets: empathy, solution-focused, creative thinking, innovation, result-oriented, ownership, purpose-driven, and sustainability.
Key Responsibilities:
Leadership and Team Development:
• Inspire, mentor, and lead a high-performing team to achieve sales targets and deliver outstanding customer service.
• Maintain the brand's standards of excellence by setting clear expectations and providing constructive feedback.
• Identify individual and team training needs. Partner with Trainers to implement training programs to enhance the team's product knowledge, sales techniques, and customer service skills.
• Foster a culture of excellence, collaboration, and continuous improvement by recognizing and rewarding high performance.
• Conduct regular performance reviews and create personalized development plans for team members.
• Attract and recruit the best talent available in the market through networking and scouting.
Sales and Performance Management:
• Drive sales performance through strategic planning, goal setting, and coordinate with office supporting team to orchestrate the full execution at boutique level that drive traffic, sales, and client KPIs
• Market & Sales data expert to identify trends, opportunities for growth, and areas needing improvement by Metier/ by Sales Staff.
• Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met
• Make recommendations for store renovations or upgrades in order to increase sales and market share.
Customer Experience:
• Foster a welcoming and luxurious environment by ensuring the store ambiance reflects Hermès' brand values.
• Train staff to provide personalized attention to every customer, ensuring a memorable and unique shopping experience.
• Address customer inquiries and resolve issues promptly and professionally to ensure customer satisfaction.
• Implement customer service best practices, including follow-up communications and partner with CRM team to promote client relationship building programs, to exceed client expectations.
• Utilize feedback to continuously improve the customer experience and identify opportunities for enhancement.
Client Relationship Management:
• Coach sales team in building and nurture lasting relationships with clients by understanding their needs and preferences.
• Actively work with CRM team to drive for bespoke services, such as personalized shopping experiences and exclusive previews, to enhance client satisfaction.
• Utilize CRM tools to track and manage the client relationship building assignment of the team.
• Closely follow up all client KPIs.
Operational Excellence:
• Oversee daily store operations, ensuring efficiency and adherence to Hermès' standards.
• Manage inventory effectively, including ordering, receiving, and conducting regular stock checks to prevent shortages or overstock situations.
• Ensure visual merchandising aligns with Hermès' guidelines and enhances the overall shopping experience.
• Maintain the store presentation to the highest standards, including cleanliness, organization, and display aesthetics.
• Streamline processes to enhance operational efficiency.
• Develop and manage staff schedules to ensure optimal coverage and efficient use of resources.
• Implement risk prevention measures, including stock loss prevention, safety protocols, and other potential risk related to invoicing, payment handling…
• Full Profit and Loss responsibility for the store.
• Review and submit sales and operational reports to management in adherence to company’s KPIs and policies
Compliance and Standards:
• Ensure compliance with company policies, procedures, and standards, maintaining the integrity of the Hermès brand.
• Address compliance issues promptly and implement corrective actions as necessary.
Quyền lợi được hưởng
Health insurance for yourself
,#2 - 3 month Year-end bonus, Annual salary review
,#Training, Coaching, Birthday, Year-end party, etc.
,#2 - 3 month Year-end bonus, Annual salary review
,#Training, Coaching, Birthday, Year-end party, etc.
Yêu cầu kỹ năng
Luxury Goods, problem-solving skills, Retail Management, Fashion, Customer Service
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