International Customer Service

Resolving issues of inventory and shipments with business partners of the company
Liaising with other departments to optimize the quality as well as the efficiency of digital marketing
Researching and proposing solutions to leverage customer experience
Assisting international customers with orders and after-sale services via email, chat, and social media channels
Providing guidance and advice for customers about products, nutrition and wellness as trained by the company
Performing other related duties as assigned

Social Insurance, Health Insurance.
Professional, dynamic and open working environment with chances of promotion
More chances of pay rise within a year
Annual travelling and teambuilding (Vietnam and overseas)
Salary: 12-18 million VND / month + high bonus depending on the achievements and ability of the candidate
Annual health check
International Children’s Day and Mid-Autumn Festival gifts for staff’s kids.
Special gifts on birthday, wedding day, Mar 8, Oct 20, Christmas, and Tet holidays
Gifts for staff with new-born babies
Bonus on Tet, holidays, year-end, 13th-month salary, certificate and rewards for staff with excellent performance.
Special treatment for sick staff
Opportunities to develop professional skills, ability, ideas and experience
Visit and funeral flowers for staff’s pass-away parents on both sides
Benefits pursuant to the company policy. Other benefits will be negotiated during interview.

Advanced English level, proficiency in written and spoken English (at least 7.0 IELTS overall or equivalent)
Excellent communication and interpersonal skills
Good self-study skills and adaptability
Willingness to broaden knowledge, especially about digital marketing
Receptiveness, honesty, patience
Good office computer skills
Experience in customer services or e-Commerce related jobs is preferable