IT Executive

Key Responsibilities:
* IT service:
- Receiving support requests directly from users, via emails or hotlines, logging tickets to the Helpdesk system, and confirming the reception of requests to users in a timely manner.
- By oneself or together with the team, analyzing the issues, proposing solutions and implementing them in accordance with ETA guidelines for common IT tasks. Main areas of support include PCs (hardware/ software/ connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors, fixed telephones and other IT devices.
- Escalating network, server and corporate web tools/ applications related incidents/requests to VSIP Group IT expert teams for further resolution.
Escalating serious incidents to IT Assistant Manager/ Group IT Manager and the Management for immediate attention and decision making.
- Keeping track of incidents/requests and communicating with users/managers regarding their status and resolution.
- Supporting VSIP Group IT expert teams to maintain/upgrade IT infrastructure and application systems.
- Setting up PCs (hardware/ software/ connectivity) for newcomers and VSIP employees from other VSIP sites.
- Maintaining/Upgrading PCs (hardware/ software/ connectivity) and other IT devices for current users when requested.
- Completing other technical tasks assigned by IT Assistant Manager/ Group IT Manager and the Management.
* IT Administration/ Management:
- Logging, tracking and updating tickets on the Helpdesk System.
- Suggesting the purchase of IT hardware/ software for new users or for upgrade/replacement if needed, checking condition/ configuration of new/ current items, updating the inventory system and keeping
them organized in the IT store. Liaising with vendors/ suppliers for delivery/ replacement/ maintenance services.
- Documenting all knowledge and experiences in the File Sever/Knowledge Base System
- Completing other administrative tasks assigned by IT Assistant Manager/ Group IT Manager and the Management.
* Technology:
- Actively participating in building/improving data protection, disaster recovery, business continuity and security programs.
- Actively working with VSIP Group IT expert teams to propose enhancement in systems to serve users better.
- Promoting research, innovation and new ideas, and running projects and initiatives to improve IT services and business efficiency.
- Performing other technical related tasks assigned by the VSIP Group IT Manager.

Attractive
,#Health Insurance 24/7
,#Annual

Network, IT Service Management, IT Administration, Hardware, IT Helpdesk