IT Helpdesk
Công ty Cổ phần Thời Trang Yody
Số 495 Nguyễn Thị Thập, phường Tân Phong
Hết hạn
Xóa tin
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Hồ Chí Minh
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
1. Customer Support:
- Receive and process customer support requests via phone, email, chat, and other channels
- Provide guidance and support on the use of company products and services
- Diagnose and resolve technical issues related to computers, networks, software, and other IT systems
- Enhance customer satisfaction by providing professional and attentive support
2. System Administration:
- Administer and maintain computer systems, networks, and software
- Monitor and supervise system performance, identify and resolve issues promptly
- Create hardware, software, and system documentation
- Update and install software patches and new software as needed
3. Process Automation:
- Utilize automation tools to reduce request processing time and increase productivity
- Analyze and automate service processes to improve efficiency
- Develop and implement automation solutions that align with company needs
4. Reporting:
- Collect and analyze data related to Service Desk operations
- Prepare regular performance reports, including: number of requests, handling time, customer satisfaction levels, etc
- Propose process and service improvement solutions based on collected data
- Working hours: 8:00 AM to 5:00 PM (Monday through Saturday), with Sundays off.
- Receive and process customer support requests via phone, email, chat, and other channels
- Provide guidance and support on the use of company products and services
- Diagnose and resolve technical issues related to computers, networks, software, and other IT systems
- Enhance customer satisfaction by providing professional and attentive support
2. System Administration:
- Administer and maintain computer systems, networks, and software
- Monitor and supervise system performance, identify and resolve issues promptly
- Create hardware, software, and system documentation
- Update and install software patches and new software as needed
3. Process Automation:
- Utilize automation tools to reduce request processing time and increase productivity
- Analyze and automate service processes to improve efficiency
- Develop and implement automation solutions that align with company needs
4. Reporting:
- Collect and analyze data related to Service Desk operations
- Prepare regular performance reports, including: number of requests, handling time, customer satisfaction levels, etc
- Propose process and service improvement solutions based on collected data
- Working hours: 8:00 AM to 5:00 PM (Monday through Saturday), with Sundays off.
Quyền lợi được hưởng
- A dynamic, open, and inclusive work environment that promotes a culture of learning.
- Trust and empowerment for you to engage with and address real-world challenges from the market.
- Special policies from YODY (Tet gifts, internal purchase discounts, etc.).
- Year-end bonuses based on business performance.
- A fast-track career development path with competitive compensation.
- Full participation in social insurance, health insurance, and unemployment insurance.
- Provided accommodation in Hai Duong City, with daily transportation between Hanoi and Hai Duong.
- Trust and empowerment for you to engage with and address real-world challenges from the market.
- Special policies from YODY (Tet gifts, internal purchase discounts, etc.).
- Year-end bonuses based on business performance.
- A fast-track career development path with competitive compensation.
- Full participation in social insurance, health insurance, and unemployment insurance.
- Provided accommodation in Hai Duong City, with daily transportation between Hanoi and Hai Duong.
Yêu cầu kỹ năng
1. Knowledge:
- Understanding and application of ITIL, ITSM (especially implementation)
- 3+ years of experience working in IT, with a focus on Service Desk
- Knowledge of computer system, network, and software administration
- Understanding of network system design
- Ability to present and communicate performance reports effectively
2. Skills:
- Excellent communication and customer service skills
- Problem-solving skills and strong analytical thinking
- Proficiency in using Service Desk support tools (e.g., ITIL4, Jira, Zendesk, etc.)
- Fluency in using computers and office software applications
- Basic English communication skills
3. Qualities:
- Ability to work independently and as part of a team
- Highly responsible, meticulous, and detail-oriented
- Customer-centric approach, always striving to deliver the best customer experience
- Fast learner and adaptable to new work environments
- Understanding and application of ITIL, ITSM (especially implementation)
- 3+ years of experience working in IT, with a focus on Service Desk
- Knowledge of computer system, network, and software administration
- Understanding of network system design
- Ability to present and communicate performance reports effectively
2. Skills:
- Excellent communication and customer service skills
- Problem-solving skills and strong analytical thinking
- Proficiency in using Service Desk support tools (e.g., ITIL4, Jira, Zendesk, etc.)
- Fluency in using computers and office software applications
- Basic English communication skills
3. Qualities:
- Ability to work independently and as part of a team
- Highly responsible, meticulous, and detail-oriented
- Customer-centric approach, always striving to deliver the best customer experience
- Fast learner and adaptable to new work environments
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