IT Network Engineer

Troubleshooting network and software issues.
Installing software and networking systems.
Installing high-level software security systems.
Designing and installing computer hardware configurations.
Fixing hardware, software, and networking issues.
Training staff on newly installed hardware and software systems.
Responding to general IT requests.
Diagnose and resolve technical hardware and software issues.
Research questions using available information resources.
Follow standard help desk procedures.
Ensuring security software is kept up to date.
Follow up with customers and users to ensure complete resolution of issues.
Log all help desk interactions.
Advise user on appropriate action.
Identify and escalate situations requiring urgent attention.
Redirect problems to correct resource.
Resolve technical problems with Local Area Networks and Wide Area networks.
Stay current with system information, changes and updates.
Inform management of recurring problems.
Track and route problems and requests and document resolutions.
Help update training manuals for new and revised software and hardware.
Train computer users as necessary.

Full social insurance and health insurance benefits as per legal regulations.
24/7 accident insurance and health insurance for employees working over 6 months.
Provided PC or laptop.
14 days of annual leave.
Internal and external training programs.
Various salary, bonus, and other benefits.

Extensive knowledge of computer hardware system.
Ability to troubleshoot complex software and hardware issues.
Bachelor’s degree in IT is preferred.
Knowledge of database and networking security systems.
Ability to manage 2-3 employees.