IT Officer

• Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices, and printers.
• Troubleshoot and resolve end-user application issues, maintain and update technical support documentation.
• Handle asset management, maintain inventory, and liaise with vendors.
• Maintain and monitor office network infrastructure, IT security and antivirus tools.
• Other duties include performing first-level troubleshooting and support for scheduled server backups, system monitoring and reports.
• Implement activities and train employees on information security.
• Monitor networks, databases, and computer systems and create a risk management plan for IT systems.
• Perform security updates and build firewalls and other security features, and assessing security practices and procedure

Panasonic R&D Center Vietnam was established in April 2007, is a company specializing in R&D of Panasonic Group in Vietnam with the aim of enhancing R&D activities in the field of digital home appliances, automation, mobility in Vietnam, providing R&D services for software solutions in today's hottest fields such as AI, Cloud, IoT in a chain of R&D centers of worldwide corporations
1. Career Path Development
• Long-term multi-career roadmap;
• Learning & development (Language Training, Technical Training, Soft-skill Training, On-job Training, etc.)
• Oversea business trips (Japan, China, Singapore, US, Mexico, EU, etc.)
2. Work-life Balance
• Flexible working time that supports work-life balance (Core time: 9:00-16:00; 5 days from Monday - Friday/ week)
• Additional special holiday
3. Compensation package
• Attractive salary
• Competitive bonus package depend on abilities, performance and competencies
• Diversified allowance scheme
4. Wellness
• Well-protected with 24/7 personal accident and medical care insurance;
• Well-designed Annual Health Check-up program;
5. Activities
• Team-building activities; Birthday Party; Year-end party; Sport Day/ Family Day
• Summer Vacation (Trip to famous tourist spots domestic/ overseas,...)

1. Must have
• Minimum 1-2 years of relevant experience operating in a similar role.
• Knowledge of computer hardware, software, and OS (Windows, Linux and Mac)
• Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals
• Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus.
• Experience implementing ISO27001 or have information security certificates is a plus.
• Professional Qualification - Microsoft Certified/CCNA is a plus.
• Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus.
• Competent at documenting standard operating procedures and knowledge articles
• Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities.
• Enthusiastic and willing to learn in a fluid and fast-paced environment
2. Nice to have
• Passionate in IT technology and wants to make a difference with technology solutions.
• Good interpersonal and communication skills to interact effectively at all levels.
• Strong analytical and troubleshooting skills