Junior Customer Support Officer - Call Team (Night Shift)
Công Ty TNHH Công Nghệ Và Giải Pháp Phần Mềm Crossian
Tầng 5, Pax Sky, 63-65 Ngô Thì Nhậm, Phường Phạm Đình Hổ, Quận Hai Bà Trưng, TP Hà Nội, Việt Nam
Hết hạn
Xóa tin
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Hà Nội
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
ABOUT THE ROLE
Crossian is a high-growth technology-driven e-commerce business. Behind our success are our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 700% in just under 4 years. Our mission now is to build direct-to-consumer brands and increase customer LTV.
We are looking for a customer-centric agent with good communication skills and a deep understanding of customer satisfaction insights. You will build strong and long-lasting relationships with our customers, and your efforts will drive customer satisfaction, happiness, growth, and added value to the organization.
This role is perfect for you if you are a self-starter, have at least 1 year of experience as a customer service call center agent using English, and are backed by a proven track record and customer satisfaction.
WHAT YOU WILL DO
- Answer and address a high volume of incoming call inquiries related to product issues, sales policies, and order status in a professional and courteous manner
- Provide exceptional levels of customer satisfaction by demonstrating patience and empathy towards customers from diverse cultures and backgrounds in the US
- Meet or exceed key performance indicators for call resolution rate, customer satisfaction
- Recognize low customer satisfaction call and provide constructive feedback and recommendations to agents for improvement. Alert the management team of trends in customer calls or any suspicious event
- Identify and escalate issues to higher-level management when necessary
- Assist supervisors/manager in projects such as call report, developing call scripts or knowledge base content. Provide input on how to improve customer experience
Crossian is a high-growth technology-driven e-commerce business. Behind our success are our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 700% in just under 4 years. Our mission now is to build direct-to-consumer brands and increase customer LTV.
We are looking for a customer-centric agent with good communication skills and a deep understanding of customer satisfaction insights. You will build strong and long-lasting relationships with our customers, and your efforts will drive customer satisfaction, happiness, growth, and added value to the organization.
This role is perfect for you if you are a self-starter, have at least 1 year of experience as a customer service call center agent using English, and are backed by a proven track record and customer satisfaction.
WHAT YOU WILL DO
- Answer and address a high volume of incoming call inquiries related to product issues, sales policies, and order status in a professional and courteous manner
- Provide exceptional levels of customer satisfaction by demonstrating patience and empathy towards customers from diverse cultures and backgrounds in the US
- Meet or exceed key performance indicators for call resolution rate, customer satisfaction
- Recognize low customer satisfaction call and provide constructive feedback and recommendations to agents for improvement. Alert the management team of trends in customer calls or any suspicious event
- Identify and escalate issues to higher-level management when necessary
- Assist supervisors/manager in projects such as call report, developing call scripts or knowledge base content. Provide input on how to improve customer experience
Quyền lợi được hưởng
Competitive salary (12-15M VND)
,#Global health insurance package for yourself and annual health checkup
,#Quarterly bonus & Year-end bonus as part of our profit sharing program
,#Global health insurance package for yourself and annual health checkup
,#Quarterly bonus & Year-end bonus as part of our profit sharing program
Yêu cầu kỹ năng
Customer Support, Customer Service, Call Center System, English
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