Key Account Specialist

Research and solve issues with orders and customers in a timely manner such as shipping delays, customer problems, obtaining the correct information from the customer to provide assistance
Respond to customer requests/inquiries for product information or claim/feedback via phone,email....
Liaise between the customer and internal teams.
Manage and follow up customer orders from order receipt to order delivery. Communicate clearly and effectively with customers regarding the order status, ensure they receive the goods on time and in good condition
Work on forecast from each customer, match with factory capacity and resources. Monitor and analyze customer's usage of products
Responsible for additional duties and projects as assigned by Sourcing and Purchasing Manager and Director

SI base on 100% salary from probation
12 AL + 2 days off on Xmas
15 minutes break every morning & afternoon
Lunch provided
Attractive salary (nego)
13th month salary
KPI bonus, best staff bonus, holiday bonus, seniority bonus, housing allowance,...
Annual company trip
Annual salary review

Prior experience in a manufacturing, engineering (is a plus)
Minimum 2 years of experience in customer service and/or account management
Proficient use of English and Microsoft Office
Strong customer service skills, able to articulate and understand requests or issues