Nhân Viên Chăm Sóc Khách Hàng/Customer Service - Tiếng Anh Tốt Lương Từ 22 Triệu

Job Purpose: Interact with customers to provide and process information in response to inquiries, concerns
and requests about products and services.
Duties and Responsibilities:
• Deal directly with customers either by telephone, electronically (email/Chat)
• Perform customer verifications
• Provide a friendly and professional welcome to customers, presenting a positive impression of themselves and the organization
• Responding promptly with accurate and timely information to customer inquiries regarding products and services of the organization
• Ensure all inquiries are answered in a professional and timely manner and transferred, where appropriate, to the relevant department
• Follow up with customers to ensure high-level satisfaction and determining future requirements
• Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.
• Process orders, forms, applications and requests
• Record details of inquiries, comments, complaints and actions taken
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• To perform ad hoc duties assigned by team leader as when needed

- Fixed monthly allowance: 150 USD
- Accomodation provided (after probation 300USD Accomodation allowance)
- 30 days annual leave
- Company trip
- Monthly teambuilding allowance
- Lunch provided (Complimentary lunch)
- 10 days medical leave
- Flight tickets provided for relocation
- Strict adherence to security protocols
- Year End Bonus and increment for good performance
- Secured overseas employment visa/work permit
- Comprehensive training and development opportunities
- Free coffee, milk
- Referral bonus: 100USD/ per successful candidate

- Communication skills.
- Knowledge about Facebook and Zalo usage (build profile, manage profile, etc.)
- Job knowledge
- Microsoft Office skills.
- Knowledge of Sports (Football) and Esports is an advantage.
- Fluent communication in English is an advantage.