Nhân Viên CSKH Quốc Tế Thành thạo Tiếng Anh Làm Việc Tại Quận 7
Công Ty TNHH Baolau
107 Nguyen Van Linh, Tan Thuan Tay Ward, District 7. HCM Vietnam
Hết hạn
Xóa tin
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Hồ Chí Minh
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
A. Ticketing:
• Ensure that booking requests are processed orderly on time in accordance with the Standard Operations Procedures.
• Issue flight, bus, train, ferry tickets via automated or manual booking systems.
• Communicate with transport providers in case of incident during the booking or ticketing process.
• Manage customer requests related to their reservation, including changes and cancellations via email or phone.
• Inform customers about changes and cancellations in the schedule of the transport service due to operational reasons announced by the providers or in case of force majeure.
• Handle complaints related to the quality of the transport service and cooperate with Customer Service to negotiate amicable solutions and compensation with the providers, bringing satisfaction to our customers.
• Coordinate with Customer Service team.
• Coordinate with Ticketing teams in other markets.
B. Customer Service:
• Handle communications with customers.
• Receive customer inquiries, suggestions, and complaints.
• Assist and recommend appropriate solutions to customers, guiding through the booking process and instructing how to use our website, complete payments, receive tickets and complete boarding procedures.
• Manage customer requests related to their reservation, including changes and cancellation.
• Inform customers about changes and cancellations in the schedule of the transport service due to operational reasons announced by the providers or in case of force majeure.
• In case of trouble during travel, assist customers via phone, email or message and provide solutions to guarantee a smooth journey.
• Handle complaints related to the quality of the transport service and cooperate with Operations Ticketing to negotiate amicable solutions and compensation with the providers, bringing satisfaction to our customers.
• Coordinate with Operations Ticketing team.
• Coordinate with Customer Service teams in other markets.
• Ensure that booking requests are processed orderly on time in accordance with the Standard Operations Procedures.
• Issue flight, bus, train, ferry tickets via automated or manual booking systems.
• Communicate with transport providers in case of incident during the booking or ticketing process.
• Manage customer requests related to their reservation, including changes and cancellations via email or phone.
• Inform customers about changes and cancellations in the schedule of the transport service due to operational reasons announced by the providers or in case of force majeure.
• Handle complaints related to the quality of the transport service and cooperate with Customer Service to negotiate amicable solutions and compensation with the providers, bringing satisfaction to our customers.
• Coordinate with Customer Service team.
• Coordinate with Ticketing teams in other markets.
B. Customer Service:
• Handle communications with customers.
• Receive customer inquiries, suggestions, and complaints.
• Assist and recommend appropriate solutions to customers, guiding through the booking process and instructing how to use our website, complete payments, receive tickets and complete boarding procedures.
• Manage customer requests related to their reservation, including changes and cancellation.
• Inform customers about changes and cancellations in the schedule of the transport service due to operational reasons announced by the providers or in case of force majeure.
• In case of trouble during travel, assist customers via phone, email or message and provide solutions to guarantee a smooth journey.
• Handle complaints related to the quality of the transport service and cooperate with Operations Ticketing to negotiate amicable solutions and compensation with the providers, bringing satisfaction to our customers.
• Coordinate with Operations Ticketing team.
• Coordinate with Customer Service teams in other markets.
Quyền lợi được hưởng
Competitive Salary, Bonus (13th Salary)
,#12 days Annual leave, Insurance according to Labour Law
,#Company's trip, Work in an international and dynamic environment
,#12 days Annual leave, Insurance according to Labour Law
,#Company's trip, Work in an international and dynamic environment
Yêu cầu kỹ năng
Customer Service Knowledge, Ticketing, Outbound Travel, Tourism Administration, Travel Services
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