Nhân Viên Quản Lý Vận Hành - Operational Management Officer (Tester)

1.Digital Experience Tester
- Take part in user acceptance testing (UAT) phase as a tester: SOP system testing per approved use cases, raise bug tickets and follow up until it is fixed.
- Consolidate testing results and prepare materials for internal training and communication.
1.2. Subject Matter Expert in Customers' login credentials:
- Follow up on incidents, investigation, and RCA to permanent fix the issues.
- Ensure compliance with security protocols and best practices.
- Manage login credentials and security-related matters, including Amway ID login credentials.
- Prepare work instructions for internal staff regarding above mentioned.
1.3. Digital Experience Operations
- Ensure consistency and clarity in communication materials to effectively convey key messages.
- Be responsible for post training review to ensure effective implementation.
- Design posters and e-communication materials for external communication.
2/ Ensure compliance in all touchpoints of operational principles (SOP)
- Oversee non-inventory stock management (contracts, member cards, business manual…)
- Ensure zero shortage due to unplanned movement and arrangement.
- Review and take actions to enhance the cost efficiency for non-inventory items.
- Support external audit as required.
3/ Prepare daily/monthly/quarterly/yearly reports as required.

13th Month + Annual Performance Bonus
,#Premium Healthcare Insurance for Employee & Family member(s)
,#Personal Development and Career Advancement

UAT Test, Software Testing, Kiểm Thử Phần Mềm, Operational Management, Operational Procedures