Operation Manager

1. Managing Forwarding Operations
• Strategic Decision-Making: Make high-level decisions about policy and strategy to drive the
company’s success.
• Planning and Coordination: Develop and implement detailed plans for international and
domestic cargo transportation, including coordinating activities related to sea, air, road, and rail
transport.
• Process Supervision: Ensure forwarding processes are conducted according to standards and
continuously improve for greater efficiency.
2. Managing Staff
• Recruitment and Training: Recruit, train, and develop a professional forwarding team.
• Task Assignment: Distribute tasks appropriately and manage the work schedules of staff.
• Performance Evaluation: Conduct regular performance evaluations and provide feedback to
improve work efficiency.
3. Managing Partnerships and Customers
• Working with Suppliers and Customers: Build and maintain relationships with transport service
providers, carriers, customers, and related partners.
• Contract Negotiation: Negotiate and sign contracts with partners and customers to ensure
quality services and reasonable costs.
• Customer Service: Ensure customer satisfaction through high-quality forwarding services and
timely customer support.
4. Business Development and Growth
• Market Expansion: Identify and explore new market opportunities for business expansion and
growth.
• Innovation and Improvement: Foster a culture of innovation and continuous improvement
within the company.
• Product and Service Development: Oversee the development of new products and services to
meet market demand and drive revenue growth.
5. Analysis and Reporting
• Data Analysis: Collect, analyze, and report data on forwarding operations to identify issues and
opportunities for improvement.
• Reporting: Prepare regular reports on the status of forwarding operations and present them to
company leadership.
6. Managing Costs and Budget
• Budgeting: Establish and manage budgets for forwarding activities.
• Cost Control: Monitor and control costs related to forwarding to ensure economic efficiency.
7. Compliance with Regulations and Standards
• Legal Compliance: Ensure all forwarding activities comply with legal regulations and
international safety and quality standards.
• Policy Development: Develop and implement internal policies and procedures to ensure
smooth and efficient forwarding operations.
8. Innovation and Improvement
• Technology Application: Apply modern technology and forwarding management software to
optimize processes and enhance efficiency.
• Continuous Improvement: Propose and implement continuous improvement projects to
enhance the quality of forwarding services.

Bonus based on performance/ contribution
,#14 annual leave days + SHUI based on labor law
,#Encourage related- work learning

Analysis Report, Business Development, Cost Control, Logistics, Reporting