Operations and Product Executive

Job Description:
The Operations & Product Executive is part of the Operations Department at Khiri Travel. At the core of our work is making our clients fall in love with our efficiency, organization, and punctuality and going above and beyond to ensure clients have the best experience while in Vietnam. This person has an excellent relationship with our local partners in Vietnam and can work independently to ensure itineraries are operated according to the stated itinerary provided using our products and systems.
Reporting to:
Hoi An Branch Coordinator
Key Responsibilities:
● Make arrangements with local service providers to provide effective and timely delivery of itineraries
● Coordinate travel arrangements where necessary with other offices and agents.
● Revert proactively to the Sales team and other Khiri departments as necessary.
● Nurture excellent relationships with local service providers, other Khiri entities, and clients
● Advise on weather conditions, restaurants, tourist attractions, local festivals etc.
● Provide information on customs and immigration regulations, papers, passports, vaccinations, exchange rates etc. to international travellers.
● Issue, gather and prepare documents required for each itinerary as required by agent criteria
● Thorough understanding of the Khiri Travel products and a good knowledge of Khiri partners.
● Brief tour leaders/guides on their upcoming trips, stressing client’s expectations and special needs.
● Make contact with clients at regular intervals during their programs
● In charge of regional Khiri emergency hotline mobile (on roster)
● Local guide quality control by trouble shooting and working with them regularly
● To resolve proactively any complaints, queries, and concerns regarding services
● Monitor clients’ feedback on product delivery on the ground and suggest improvements
● Actively propose and join in hotel and product inspections and report to management
● Other tasks as directed by Hoi An Branch Coordinator
*This role profile is not exhaustive; it may be amended from time to time to meet the needs of the business*
Success Factors:
● Highly organized, detail-oriented and accuracy in work
● Strong time management skills and the ability to multitask
● Friendly, energetic, and positive attitude
● Open to learning, meeting new people, and trying new things
● Responsible team player who can also thrive working independently

2 month probation - A friendly and outgoing team, that celebrates successes frequently
,#Full time with flexible scheduling. 12 days per year, 15 days after working 3 years at Khiri Travel
,#Annual discretionary bonus - Career advancement opportunities in the Khiri Travel organization

Business Management, Tour Booking, Business Development, Tourism, Operations Production