Operations & Customer Service Executive

Job Summery:
The role of Customer Service Projects is a developmental position within the country management where the responsible
job holder will manage project operations, processes, and systems to achieve the strategic and operational plans by
implementing the strategy and ensuring customer expectations requirements are consistently met and delivered. Oversee
the process of import & export shipment including arranging for pick up or inland transportation, booking, document
preparation, forwarding, follow up with tracking and tracing to final destination and data quality requirement.
Core Responsibilities
- Lead the logistics operations to achieve the operations key performance metrics and the required service standards
- Be the primary point of contact for the Customers and internal FLS offices
- Ensure smooth execution of the end to end process, by working closely with the customer, suppliers and internal stakeholders
- Actively build strong relationships with customers and gain knowledge of their business needs
- Provide shipment status notification to exporters, consignees, or insurers.
- Negotiate rates for individual air and sea shipments (import/export).
- Select shipment routes, based on nature of goods shipped, transit times, or security needs.
- Ensure customer service effectiveness in maintaining communication with vendors, shippers, customers, carriers and overseas agents throughout the shipment process.
- Participate in selection and contracting airlines, steamship lines, agents, carriers, and other vendors.
- Provide timely response to inquiries relating to job costing, shipment status, revisions, and invoices from agents, customers
and carriers.
- Create new shipping details in Cargowise
- Proactive reporting and consultation with the internal and external Management
- Inform customers of shipping options, transit times, trans-shipments, or regulations affecting movement of cargo.
- Monitor and analyze jobs profitability, establish business controls, and provide solutions to minimize costs and increase revenue.
- Issuing of invoices and follow up payments

Tet Bonus
,#Comprehensive medical insurance for staff
,#Local or overseas company event yearly

Customer Service, Operation Support