PLM Maintenance Senior

I. POSITION PURPOSE:
Reporting to the IT Operation Manager, the PLM maintenance senior will work closely in a team to efficiently maintain PLM system and provide level 3 support and and coordinate with suppliers in event of an incident.
Therefore, the successful candidate will require a working knowledge in IT system administration support as well as a demonstrate experience on PLM systems.
The initial focus is to ensure system uptime and to deliver excellence services to business user.
This is a highly technical hands-on position that requires the candidate to work in a team and as an individual, contributing to all aspects of system landscape to be successful in the role.
II. ORGANIZATION CHART:
- Report to: IT Operation Manager
III. RESPONSIBILITIES AREA
- Incident Analysis: Understand and define the Impact and Severity of the issue and determine the best course of action and appropriate incident escalation.
- System Maintenance: Monitor System Services, ensure that system errors are encounter and solve before affecting business activities
- Enhancements / Automation: Research and implement improvements to optimize system performance and when there are changes in processes and requirements from product development
- User Support : Provide Level 3 Support for PLM
- Deployment Tasks: Validate and deploy completed development packages from the Development team
- Training / Documentation: Perform System testing for Release Note
Create/maintain technical documentation on how to use new developments/enhancements, etc. Training will also need to be provided to PLM Operations Team
- Software upgrades/ Patching/ Security deployment: Upgrade software versions and identify requirements and dependencies for software version upgrades.
- Project Work: Assist and coordinate various on-going projects to ensure delivery is achieved on time: Perform System configuration, support hardware installation and business education.
- Data Maintenance: Work with business to analyse potential data discrepancies/migrations, and work on developing tools / features that can support the business with better data maintenance moving forward
- System Implementation:Support PLM development team to roll out new PLM applications/implementations: Hardware preparation, software installation and configuration
- Cross-Functional interactions: Work with key internal and third-party contacts in other IT focus areas to work on cross-functional projects.

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