Product Manager (Expat Only) - Tourism

1. PRIMARY OBJECTIVES:
• Manage and supervise the Product Department in Vietnam to ensure the operation of the Product Department proceeds in a consistent and effective way
• Research, create and launch new products and update current products to match the Easia Travel Group standard, image and value
• Support and coordinate with other departments to encourage synergies, maintain collaboration with relevant departments in carrying out processes and find out what factors need to change in a timely manner
2. MAJOR ACCOUNTABILITY/DUTIES:
• Establish a production plan
- Develop and implement a plan to improve the existing production range in an efficient, effective manner
- Ensure that accurate product documents are in the database and distributed to the appropriate teams
• Research and develop new products in Vietnam
- Create detailed inspection plan and goals
- Conduct an analysis of competitors products and pricing to ensure Easia is offers the most innovative and best value products
- Develop relationships with key communities, people and suppliers needed for successful production
- Conduct a market analysis (client profile, expectations, etc) to identify gaps in the product range
- Conduct in-the-field research and testing
- Design detailed product notes: sales notes, quotations, operations notes
• Communicate Product updates
- Inform valued agents of product updates in a timely manner
- Distribute effective product updates internally (sales teams, operations teams, station offices)
- Communicate with fellow product managers to inspire creativity, reinforce Easia product goals and establish consistency across all destinations
- Ensure all information in the database and website is accurate and up-to-date
- Work closely with local suppliers to ensure they understand the value of our products and deliver them at the highest standard
- Update sales offices on any new products or product changes
- Regular communication with Head of Product on developments in the VN offices
• Monitor Quality of Products
- Improve existing products that are not selling well or delivering the highest quality possible
- Conduct regular product evaluations (in-the-field inspections, reviewing feedback)
- Adapt successful products to various other markets
- Remove products that show no potential and ensure that there are no negative impacts on our clients or valued local partners/communities when stopping sales on a product
• Promote new product to the markets
- Coordinate with sales teams for promote the new products to the Markets
- Coordinate with sales & Marketing to create agent-specific brochure programs, inspection trips and exclusive products
- Contribute to Easia's marketing team by designing and submitting quality pictures, factsheets and articles for newsletters
• Supervise and Support Vietnam product teams (Hanoi, Danang, Saigon)
- Conduct regular product training and operations training in each destinations
- Assist in evaluation of guides and suppliers (drivers, vehicles, restaurants and hotels) in each destination

* Competitive salary
* Working time
- 40 hours per week
- Off on Saturday & Sunday
* Health insurance 24/24 (PTI)
* Lunch allowance

Leadership Skills, Market Analysis, Product Management, Tourism Product, Travel Services