Project Assistant Engineer

Improve client satisfaction by assuring and aligning technical quality standards based on feedback and direction from Product Expert
• Voice of the client. Often the data for corrections that come through CS is not going to give the full overview of quality. Product Coordinator can assist to provide an overview of client satisfaction which is equally and often more important than evaluating data;
• Review and give feedback on the set-up process for improving client satisfaction;
• Ensure that all client product quality specifications and processes are communicated and easily accessible to Technical Training Specialists and production, hereunder quality specialists;
Internal technical/quality account management for selected clients/products, supporting onboarding of new clients;
• Support Customer facing Roles by executing on plans to improve customer satisfaction
• Support clients with current product quality, optimization and updates;
• Support Sales and Product Experts with onboarding new clients and new product testing;
• Provide fast responses and proposed solutions to general client complaints and requests.
Develop technical materials and provide training (when necessary)
• Coordinate with Product Experts to design content structure, delivery and communication system;
• Develop technical training materials including samples, updates, guidelines, and videos tutorials;
• Plan and execute technical training based on developed materials, and assess the team’s capabilities in delivering quality/output according to agreed SLA/client expectations.
Provide consultation and support for technical quality issues
• Support Technical Training Specialists and production, hereunder Quality Specialists with live quality issues and requests when needed;
• Evaluate trends in client complaints and support Technical Training Specialists and production, hereunder Quality Specialists with effective solutions.

13th month, 14th month salary
,#Premium Health care
,#Training and development opportunities

Floorplan, 2D Design, Architecture Drawing, Construction Project, Project Management