Receptionist

Reports to
: HR Manager
Business unit:
Fonterra Brands Viet Nam
Organisation unit:
People & Culture
About us
Fonterra Cooperative Group is a farmer owned co-operative dairy company and the world’s largest dairy exporter. Our New Zealand-made dairy products are enjoyed in 140 markets across the globe. Our products are loved by people for their balanced nutrition, quality craftsmanship and sheer indulgence. Anlene™, Anchor™, Anmum™, are among the best known dairy brands we have. With more than 150 offices and sites around the world, Fonterra can offer a great range of career pathways across our business.
What happens when you apply fresh thinking, cutting-edge tech and an unwavering customer service philosophy to HR operations? In our case, you get People Solutions – a nimble, high-performing team unlocking solutions for Fonterra’s 20,000+ global employees…while unlocking impressive career opportunity in the process. We’ve waved goodbye to archaic HR thinking and have embraced innovation and world-class tech solutions to deliver for our global team, from right here in Aotearoa New Zealand. We’re proud and excited to be changing the game when it comes to people-centric solutions.
Role purpose
• Streamline operations for the GM and enhance employee experience
• Help to elevate executive efficiency withy office documents and ensure HR compliance
Role accountabilities
ASSISTANT TO GM
• Support travel arrangement for GM such as visas, transportation and accommodation
• Assist GM to organize appointments and meetings, conference calls, management team meeting
• Coordinate and update travel plan of the Management team
• Handle other services such as housing, car rental, security, utility, gym, children’s school fee….
RECEPTIONIST
• Monitor and liaise with insurer (non-compulsory insurance) to assist staff in the process of claiming and answer all
queries related to this policy
• Support annual health check up for Fonterra headcount staff
• Administer staff celebration activities (birthday, staff gifts...)
• Responsible for maintaining and circulation of Company Policy and Operating Manuals
• Leave Records: Maintain and update business travel and leave records.
• Assist HR Department in other HR administrative tasks as assigned.
• Develop, maintain, communicate and governance the Company policies and procedure to all staff to ensure a
transparent streamline of information
• Be in charge of administrative formalities for expatriate staff
• Responsible for any starting administration procedures for new staff
• Organize and coordinate business travel and accommodation requirements for staff and visitors.
• Periodically review performance of travel agency, hotels and propose any changes to the Management.
RECEPTIONIST SERVICE
• Provide a professional reception both in greeting visitors and taking telephone calls
• Receive and channel telephone calls.
• Greet and channel visitors (visitors sign in/out the office) and provide H&S Site Induction.
• Distribute couriers, mails to receivers and arrange all outwards correspondence on time.
• Perform Office Administration project work as required from time to time
Fonterra Co-operative Group
OTHER DUTIES:
• Provide a professional translation service on a day to day basis – meeting translation, Government decree
translation etc.
• Ensure office Health & Safety compliance
• Supervise and provide coaching to the tea lad

Attractive Income
,#Insurance + Healthcare plan
,#Professional, dynamic working environment

English, HR, Reception Management, Travel Arrangement, Administration