Reservation Executive & Admin

Main Responsibilities
* Main tasks
- Handling and managing reservations process on Avana platform (including direct, OTA and agents bookings)
- Handle inquiries and obtain correct information regarding details of reservation
- Do the proper follow up on every request sent to clients.
- Ensure all information pertaining to reservations are properly taken and entered into the system
- Confirm and process reservation requests.
- Maintain and update all room reservation transactions, room availabilities
- Help maximize room sales by upselling to a higher category
- Keep up to date rooms available for sale and any changes in hotel room rates
- Handle group bookings as well as end to end reservations processes
- Work closely with Sales and Front Desk and other departments, to ensure guest requirements are met
- Check arrival list for next day arrival bookings
- Promote and up-sales all Avana Retreat’s product to clients & regularly remind them about Avana productions
- Support Sales Team on Contracting and Admin works ie: mailing, arranging, and collecting contracts from partners; postal services and related works.
- Perform any other duties as assigned by managers.
- Be expert of Avana Retreat by learning about the Retreat, its operation and all departments.
- Support Sales & Reservation team on other tasks when required (admin, back-up work, TO/TA…)
* Other tasks
- Join inspection and business trips
- Attend weekly Team meeting
- Attend training courses to improve skills as well as work performance
- Actively take part in evaluation process of the department and the Company

Được hưởng đầy đủ các chế độ, quyền lợi theo luật định và theo quy chế cụ thể của công ty.
,#Làm việc trong một môi trường trẻ, chuyên nghiệp, năng động, thân thiện
,#Mức lương thỏa thuận theo năng lực (cụ thể trao đổi trong quá trình phỏng vấn)

Admin, English, Production, Hành Chính, Reservation System