RTR Regional Business Solutions Expert
Shiseido Cosmetics Vietnam CO., LTD
27th Floor, Vietcombank Tower, 05 Me Linh Square, Ben Nghe Ward, District 1, HCMC
Hết hạn
Xóa tin
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Hồ Chí Minh
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
MAIN PURPOSE
- Support Regional Office as SAP maintenance and support Center.
- Provides Application Managed Service (AMS) in APAC region for the various enterprise applications (SAP FICO, CONCUR, POS Interface, etc), troubleshoot and resolve issues & requests within targeted SLA.
- This role uses consulting skills, business knowledge, and SAP solution expertise to effectively integrate SAP technology into the business environment to achieve expected business results.
DIMENSION:
Geographical area under responsibility: Asia Pacific
KEY RESPONSIBILITIES
- Recommend workarounds/interim solution in accordance with business process guidelines.
- Work closely with different teams (e.g.: SAP Basis, security, and external system’s vendor) to ensure issues and requests are addressed timely.
- Support month end or year-end closing activities, proactively monitor and take actions to prevent erroneous postings, wherever applicable.
- Participate in deployment to production and post deployment support.
- Manages incidents reported by user and follow-up promptly with RCA and CAPA approach and industry best practices
- Act as point of contact to analyse and fix application and system issues in RTR / Record to Report (FICO) area, ensuring SAP services are available and reliable to meet business expectation.
- Assist in Change Request or SAP implementation Roll-out by preparing test script/ test scenario or conduct/coordinate or support users in carrying out User Acceptance/Regression Test
- Communicate to business stakeholders/users on new deployments.
- Assist business users in gathering requirement and preparation of Change Request application.
- Provide support for internal System Audit, Financial Audit of System authorization queries.
- Provide training to end users or crash-course to new joiner on ad-hoc basis.
- Any other ad-hoc duties assigned.
- Support Regional Office as SAP maintenance and support Center.
- Provides Application Managed Service (AMS) in APAC region for the various enterprise applications (SAP FICO, CONCUR, POS Interface, etc), troubleshoot and resolve issues & requests within targeted SLA.
- This role uses consulting skills, business knowledge, and SAP solution expertise to effectively integrate SAP technology into the business environment to achieve expected business results.
DIMENSION:
Geographical area under responsibility: Asia Pacific
KEY RESPONSIBILITIES
- Recommend workarounds/interim solution in accordance with business process guidelines.
- Work closely with different teams (e.g.: SAP Basis, security, and external system’s vendor) to ensure issues and requests are addressed timely.
- Support month end or year-end closing activities, proactively monitor and take actions to prevent erroneous postings, wherever applicable.
- Participate in deployment to production and post deployment support.
- Manages incidents reported by user and follow-up promptly with RCA and CAPA approach and industry best practices
- Act as point of contact to analyse and fix application and system issues in RTR / Record to Report (FICO) area, ensuring SAP services are available and reliable to meet business expectation.
- Assist in Change Request or SAP implementation Roll-out by preparing test script/ test scenario or conduct/coordinate or support users in carrying out User Acceptance/Regression Test
- Communicate to business stakeholders/users on new deployments.
- Assist business users in gathering requirement and preparation of Change Request application.
- Provide support for internal System Audit, Financial Audit of System authorization queries.
- Provide training to end users or crash-course to new joiner on ad-hoc basis.
- Any other ad-hoc duties assigned.
Quyền lợi được hưởng
Social insurance, health insurance, unemployment insurance - from starting date
,#14 days annual leave
,#Laptop
,#14 days annual leave
,#Laptop
Yêu cầu kỹ năng
Công Nghệ Thông Tin, Hạ Tầng Công Nghệ, Hệ Thống SAP, SAP FICO, English
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