Sale & Marketing Operation Manager

ABOUT THE ROLE
Crossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 900% in just under 4 years. Our mission now is to build direct-to-consumer brands and increase customer LTV.
We are looking for an Sale & Marketing Operation Manager to lead and manage the admin team supporting the Sale & Marketing department in managing digital advertising campaigns. The ideal candidate will have strong project management, team management, and process optimization skills to ensure the smooth operation and efficiency of the team
WHAT YOU WILL DO
Manage the Admin Team (3-5 members):
- Recruit, train, and develop team members responsible for ad resources, finance, DMCA content, and advertising partnerships.
- Evaluate team performance and implement plans to improve individual and team effectiveness.
- Ensure the team operates efficiently, meeting work targets and adhering to internal processes.
Project Management and Operations:
- Plan and coordinate internal projects, ensuring all tasks are executed on time and efficiently.
- Build and optimize operational processes for managing ad resources, financial operations, and content management.
Optimize and Manage Ad Resources:
- Ensure that all necessary ad resources (fanpages, pixels, ad accounts) are timely and appropriately allocated to the Performance Marketing team.
- Address issues related to ad accounts being disabled, restricted fanpages, and other resource management challenges.
Budget Management:
- Collaborate with the Accounting team and Performance Marketing to plan daily ad spend budgets for various campaigns.
- Monitor, control, and report on advertising expenses to ensure optimal use of financial resources.
Content and DMCA Compliance:
- Work with relevant teams to purchase licensed content (footage, KOLs) and ensure ad creatives do not violate copyright regulations.
- Monitor and resolve DMCA-related issues, including taking action when competitors infringe on your company’s content.
Develop Advertising Partnerships:
- Identify and engage with partners who provide advertising accounts, ensuring the safe and effective use of rented ad accounts.
- Maintain long-term relationships with partners and explore new partnership opportunities.

WHAT YOU CAN EXPECT
At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:
Flexible, non-binding working time and space according to office hours
12 days work-from-home & 12 days of paid annual leave
Global health insurance package for yourself
Full salary during probation
Quarterly bonus & Year-end bonus as part of our profit sharing program
Lots of other company benefits including 5-star annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events
Guaranteed 13th month salary
A Pantry & a Crossian Cafe stocked with goodies, ready to serve
General company T&D Program
Attractive salary, bonus, fair and transparent scheme, income up to $2500/month (basic salary up to $1200 depending on capacity)
Other benefits in accordance to Company's Policy and Vietnam Labor Laws
Please note that we appreciate all applicants for their interest; however, only those candidates selected for interviews will be contacted.

WHAT WE ARE LOOKING FOR
- At least 2 years of experience in project management or team management roles.
- Bachelor's degree or higher, preferably in Project Management, Business Administration, Marketing, or a related field
- Excellent project management skills, with experience using tools like Slack, Trello, Asana, Jira for task management and progress tracking.
- Project management certifications (PMP, Agile, Scrum Master) are a plus
- Experience managing teams of 3-5 members, particularly in digital marketing, e-commerce, or ad operations.
- Experience in building and optimizing operational processes related to marketing or advertising.
- Problem-solving skills, especially in managing issues related to ad resources, accounts, and content management.