Sales Executive

► Sales:
• Sell KWE's products, including Ocean, Air, CBT, Warehousing, and VAS Services for both inbound and outbound shipments.
• Conduct regular visits to customers to check for any problems, monitor the competition, and share market information.
• Follow and maintain pipelines, respond to requests for information, and remain proactive and responsive to prospective customers.
• Stay informed on market trends, competitor activities, and carrier fluctuations by studying the market and updating the CRM system.
• Serve as the main point of contact between customers and internal teams (such as pricing, operations, and documentation) to fulfill customer needs.
• Make service contracts with customers, with final responsibility belonging to the Sales and Marketing PIC.
• Monitor AR with customers, with final responsibility belonging to the Sales and Marketing PIC.
• Create SOPs for the service based on customers' agreements and requirements.
• Input a daily shipping plan into the Daily APP for the booking and operation teams to follow.
► Customer satisfaction:
• Handle customer inquiries and complaints, consult with superiors if needed.
• Conduct regular customer satisfaction surveys.
► Others:
• Perform other tasks as assigned by the superiors.
• Regularly monitor emails and respond promptly to messages with the necessary information within 24 hours of receiving the initial inquiry.
• Report to direct superiors as requested.

Lương tháng 13 + Bonus
,#Gói bảo hiểm chăm sóc sức khỏe toàn diện Bảo Việt, Bảo hiểm tai nạn 24/7
,#Môi trường làm việc quốc tế chuyên nghiệp với nhiều cơ hội học hỏi và phát triển

Customer Orientation, English Language Proficiency, MS Office, Problem-solving, Sale