Scrum Master - IT Department

YODY, a leading fashion company in Vietnam, is on a bold mission to revolutionize the fashion retail industry. At the heart of this transformation is our cutting-edge technology ecosystem, which powers our omni-channel platform, supply chain, and data-driven decision making.
We envision a future where technology seamlessly connects every aspect of our business, empowering us to deliver unparalleled customer experiences and drive sustainable growth.
Our Platforms:
- Omnichannel Platform: The heart of our customer experience. Your code will seamlessly weave together our website, support channels, customer data (CDP), and even the call center, ensuring customers feel known and valued across every interaction.
- Supply Chain Platform: Own the intricate dance of getting products to customers. Your expertise will optimize production, inventory, streamline store operations and warehousing, and make fulfillment and transportation a well-oiled machine.
- Talent & Governance Platform: Build the foundation for a thriving, aligned workplace. Design intuitive workspaces, effortless flows and approvals, and keep us on track with accounting, finance, and strategic OKR management.
- Retail Operations Platform: You‘ll power the engine of our retail success! Think sales orders flowing effortlessly, after-sales service that delights, revenue reporting that‘s insightful, promotions that buzz, smooth POS transactions, and loyalty that sticks.
- Innovation Platform: This is where you‘ll unleash the future! Build cutting-edge AI apps, conversational chatbots, supercharged search, and the tech services that will push our company forward.
Your challenges:
- Architect scalable solutions that power our platforms, ensuring they are both elegant and performant under the demands of a trend-driven industry.
- Craft applications that deliver lightning-fast customer interactions, creating a seamless and responsive user experience.
- Join a team of innovators and work together to turn brilliant concepts into cutting-edge features that set us apart.
- Embrace continuous learning, push your own boundaries, and generously mentor others, propelling both your own career and that of your colleagues.
We are looking for passionate builders who love leaving their mark on game-changing products. If you are a talented technologist who is eager to make a real difference, we encourage you to apply.
Join us and be a part of something truly special.
Responsibilities
- Serve as the Jira expert, guiding team members in effective issue tracking, sprint management, and reporting.
- Facilitate effective daily Scrums, sprint planning, sprint reviews, and retrospectives, fostering transparency and continuous improvement.
- Implement and manage monitoring systems to ensure visibility into application and system performance, proactively identifying potential issues.
- Utilize Google Sheets for additional data analysis, task tracking, and visualization as needed.
- Work with the broader IT department to maintain a well-organized and prioritized backlog of work, ensuring alignment with strategic goals.
- Prepare and present comprehensive reports to the Board of Directors, communicating project progress, risks, accomplishments, and key metrics.
- Coach development teams in Agile principles, effective Scrum practices, and self-organization, fostering a culture of continuous improvement.
- Manage and refine the product backlog in close collaboration with the Product Owner and stakeholders.
- Remove impediments that hinder the development team‘s progress, protecting them for undue distractions
- Champion the Scrum framework within the development team, ensuring adherence to principles, events, and artifacts.
- Working hours: 8:00 AM to 5:00 PM (Monday through Saturday), with Sundays off.

- A dynamic, open, and inclusive work environment that promotes a culture of learning.
- Trust and empowerment for you to engage with and address real-world challenges from the market.
- Year-end bonuses based on business performance.
- Special policies from YODY (Tet gifts, internal purchase discounts, etc.).
- A fast-track career development path with competitive compensation.
- Full participation in social insurance, health insurance, and unemployment insurance.
- Provided accommodation in Hai Duong City, with daily transportation between Hanoi and Hai Duong.

- Minimum of 2+ years of experience as a dedicated Scrum Master.
- Certified Scrum Master (CSM) or similar certification is highly preferred.
- In-depth knowledge of Jira for project management, board configuration, workflow design, reporting, and querying (JQL).
- Proficiency in Google Sheets, including data manipulation, formula creation, and chart generation.
- Understanding of software development principles and technologies.
- Excellent communication skills, with the ability to tailor messaging to technical and non-technical audiences.
- Ability to build strong relationships, resolve conflicts, and influence positive change within the team and broader organization.
- A proactive mindset with a focus on process optimization and team empowerment.