Senior Course Consultant

Point Avenue is a character development focused Ed-tech company based in Hanoi, Vietnam. We instill “Character First, the Pathway to Excellence” in all that we do and aim to empower the next generation of leaders in Vietnam to transform the world through wisdom, integrity, and compassion.
Senior Course Consultants are the backbone of our programs. You are key support personnel whose primary responsibilities lay in being specialists and program subject matter experts within their assigned programs, providing customer relations assistance to parents and students, liaising with teachers and managers and managing your team to achieve sales goals.
Work location:
● Cau Giay Center 2nd floor, NOCT1 E4 Yen Hoa New Urban, Yen Hoa Ward, Cau
Giay District, Hanoi
● Long Bien Center, 60 Chu Huy Man street, Sai Dong Urban, Phuc Dong Ward, Long
Bien District, Hanoi
Working schedule:
● 5 days/ week during regular Fall & Spring term (off on Mon/Thur or Tue/Fri)
● 6 days/ week during summer & winter camp (day off will be advised later) Working time:
● Spring/Fall:
○ Weekday: 10:00am - 7:00pm or 1:00pm - 9:00pm
○ Weekend: 8:30am to 5:30pm
● Summer/Winter: 8:30am to 5:30pm
Responsibilities and Duties
1. Sales & Enrollment
- Consult of prospective students and their families to offer the suitable course based on customers’ needs, and students’ information
- Handle customer’s inquiries .
- Arrange diagnostic tests and meeting with customers;
- Receive customer payments and hand over cash balance and documents to the Accounting Department 2. Customer relation management
- Timely communicate with the internal team and make suggestions to improve organization.
- Follow-up to convert from potential lead source to meet the pipeline & final sales target
- Provide good after sales service to have a high parent/ student referral source and handover to Customer Service team
3. Administration
- Arrange class for students.
- Collaborate with teachers to conduct parent teacher conferences. - delete
- Translate and interpret feedback/program information to support teacher teams.
- Organize and assist in PA exhibitions/workshops and other educational events.
4. Team management
- Make sales plan for your team and follow up with the leads to make sure the team achieve the target
- Train team member to achieve team-sales target
5. Other tasks assigned by the first-line supervisor.

The PREMIUM health insurance package provided by PTI is covered by the company
,#25+paid leave days per year + 5 Company Sick Leave per year
,#Social insurance contribution based on FULL salary

Topik 5, English, Sales, Customer Service, Administration