Senior Customer Services Manager (Logistics Field)
CÔNG TY TNHH CN LOGISTICS VIETNAM
207/56 Nguyễn Văn Đậu, Phường 11, Quận Bình Thạnh, TP Hồ Chí Minh
Hết hạn
Xóa tin
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Hồ Chí Minh
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
1. Develop and Manage Pricing Strategies:
- Analyze market trends and competitors to identify opportunities and challenges in pricing.
- Develop and implement pricing strategies that align with the company’s business objectives.
- Establish pricing policies and procedures to ensure consistency and fairness.
2. Manage Booking and Transactions:
- Oversee the booking process from receiving requests to completing transactions.
- Monitor and ensure shipments are booked and transported on time and according to customer requirements.
- Handle issues related to bookings and transportation, ensuring customer satisfaction.
3. Negotiate and Liaise with Suppliers:
- Work closely with logistics suppliers (carriers, trucking companies, etc.) to negotiate the best prices and contract terms.
- Build and maintain strong relationships with suppliers to ensure effective and sustainable cooperation.
4. Analysis and Reporting:
- Use data and analytics to propose improvements and optimize pricing and booking processes.
- Track, analyze, and report on pricing and booking performance on a monthly/quarterly/yearly basis.
- Report issues and trends related to pricing and booking to management.
5. Support and Develop Team:
- Communicate goals, strategies, and work processes to the team, ensuring understanding and proper execution.
- Lead, train, and develop the pricing and booking team.
- Motivate and encourage the team to achieve the company’s business goals.
6. Collaborate with Other Departments:
- Coordinate with related departments (Sales, Customer Service, Operations, Documentation, etc.) to ensure smooth pricing and booking processes.
- Ensure requests and feedback from other departments are handled promptly and effectively.
7. Ensure Compliance and Service Quality:
- Ensure all pricing and booking processes comply with company regulations and legal standards.
- Monitor and ensure the quality of services provided to customers meets the highest standards.
- Analyze market trends and competitors to identify opportunities and challenges in pricing.
- Develop and implement pricing strategies that align with the company’s business objectives.
- Establish pricing policies and procedures to ensure consistency and fairness.
2. Manage Booking and Transactions:
- Oversee the booking process from receiving requests to completing transactions.
- Monitor and ensure shipments are booked and transported on time and according to customer requirements.
- Handle issues related to bookings and transportation, ensuring customer satisfaction.
3. Negotiate and Liaise with Suppliers:
- Work closely with logistics suppliers (carriers, trucking companies, etc.) to negotiate the best prices and contract terms.
- Build and maintain strong relationships with suppliers to ensure effective and sustainable cooperation.
4. Analysis and Reporting:
- Use data and analytics to propose improvements and optimize pricing and booking processes.
- Track, analyze, and report on pricing and booking performance on a monthly/quarterly/yearly basis.
- Report issues and trends related to pricing and booking to management.
5. Support and Develop Team:
- Communicate goals, strategies, and work processes to the team, ensuring understanding and proper execution.
- Lead, train, and develop the pricing and booking team.
- Motivate and encourage the team to achieve the company’s business goals.
6. Collaborate with Other Departments:
- Coordinate with related departments (Sales, Customer Service, Operations, Documentation, etc.) to ensure smooth pricing and booking processes.
- Ensure requests and feedback from other departments are handled promptly and effectively.
7. Ensure Compliance and Service Quality:
- Ensure all pricing and booking processes comply with company regulations and legal standards.
- Monitor and ensure the quality of services provided to customers meets the highest standards.
Quyền lợi được hưởng
Bonus
Yêu cầu kỹ năng
Analysis Report, Cargo Booking, Documentation Control, Logistics Planning, Pricing Strategy
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