Senior Merchandiser (Furniture/ Home Decoration)

1. PROVIDE THE BEST SOURCING FEEDBACK to CUSTOMER REQUESTS
1.1. Customer Requests Understanding:
• Make sure that the request is 100% understood and that all information needed is available to launch the sourcing in the good direction.
• Perfectly clear analysis of customer request (deadline, target price, quantity, quality)
1.2. Use all available tools to select suppliers:
• SOA Supplier Database;
• Suppliers' and exhibition catalog;
• Dedicated websites: alibaba, globalmarket, google...
• Other network: friends, managers, network of existing suppliers…
1.3. Contact the suppliers:
• Evaluate permanently if the suppliers you have chosen is the right and best ones.
• Decide how to contact them so that it is easier for them to answer.
• Take necessary actions (calls, meetings, mails, etc) to make sure to deliver quality results, on time.
1.4. Feedback analysis & expertise:
• Analyze and assess all suppliers' feedbacks
• Always be able to challenge and negotiate with them.
• Prepare and use only proper SoA Quotation Form.
• Be responsible and guarantee the information of the feedback.
• Make a final synthesis with expertise (should cover all critical information: price, quantity, delivery terms, incoterm, sample if any, etc) before sending.
2. ORDER FOLLOW-UP, QUALITY CONTROL & DELIVERY
2.1. Monitor supplier contracts / PO:
• Make sure that all product specifications, sales conditions are clear and accepted by supplier.
• Make sure that supplier respects contract conditions (delivers the right product, at the right time, for the right price - be careful with import/export procedures & incoterms).
• Prepare and use only proper SOA Purchase Order Form, SOA Specification Chart Form.
• Manage supplier payment (deposit, balance).
2.2. Production follow-up:
• Define regular milestones and follow them (sample validation, production launching, inspection, etc).
• Always be able to evaluate the progress of the order (production planning)
• Keep a regular & accurate communication with both supplier & customer
2.3. Implement quality control with suppliers:
• Plan & make QC (inline/ final inspection) at the supplier.
• Within a project, make sure that suppliers are "inspected" at different milestones to make sure that expected quality and delivery date are respected.
• Ask for product or production process pictures, reports.
• Prepare and use only proper SOA Inspection Form.
• Anticipate any issue which could happen during production.
2.4. Delivery:
• Make sure delivery date is respected, apply penalties to supplier in case of delay.
• Ensure packaging has been controlled.
• Provide all necessary document to SOA Logistics Officer (Packing List, Loading Plan…)
• Always be aware of the shipment situation.
3. PROJECT DEVELOPMENT - Develop SOA suppliers network
3.1. Be Pro Active With Customer:
• Grow SOA turnover by being proactive with customer to increase your activity with them
• Products database and catalogue from suppliers are very useful to find new clients. Therefore, in your relationship with suppliers, update regularly the catalogue and products from them to your customer accounts
• Select products when you visit new or current suppliers, and inform your customer accounts about them
3.2. Knowledge And Understanding Of Suppliers:
• Maintain good and strong relationship with suppliers Good and regular communication with them is a key.
• Understand their constraints and anticipate their potential issues: know what you can expect from them or not (while always challenging to make things possible)
• Be able to assess quickly and accurately if the process will be smooth or if problems are to be expected.
3.3. Increase Suppliers Contacts/ Client contract:
• Database should be updated weekly with new contacts assessed and registered: Permanently identify, evaluate, qualifiy and register some new suppliers in SoA database.
• SOA supliers database is a basic and key tool for your dept. A strict follow-up and management of the tool must be enforced. Global number and new supliers registration will be assessed
• Make sure the qualitative information regarding suppliers is not overlooked.
3.4. Supplier Database Management:
• Database should be updated weekly with new contacts assessed and registered: Permanently identify, evaluate, qualifiy and register some new suppliers in SoA database.
• SOA’s supplier’s database is a basic and key tool for your dept. A strict follow-up and management of the tool must be enforced. Global number and new supplier’s registration will be assessed
• Make sure the qualitative information regarding suppliers is not overlooked.

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Customer Mindset, Deal Sourcing, Merchandising, Sourcing Management, Supply Chain