Senior Officer - Sales Support, Agricultural Solutions

OBJECTIVES OF THE POSITION
Provide sales support services internally and externally for Sales Team to achieve Business sales target as set by Regional team and country.
MAIN AREAS OF RESPONSIBILITIES AND KEY ACTIVITIES
Sales Support Operations
- Update and distribute price list to Sales Supervisors/ Managers as well as customers.
- Generate and send quotation to customer.
- Attend to customer enquiries on product information, product application, pricing, etc.
- Prepare and follow up contract liquidation with customers.
- Maintain price in SAP system to generate orders.
- Work with AP Supply Chain for stock allocation and tracking to meet order demand.
- Act as first customer contact person to handle customer inquiries.
- Handle all customer complaints and raise NCM if needed.
- Coordinate with Customer Services and Sales Team, Customers on delivery, order release, order combination.
- Calculate seasonal, yearly, ad-hoc rebate scheme.
- Support sales events, meeting, conferences.
Customer Management
- Check customers credit status and timely update to responsible colleagues for actions.
- Submit and follow credit application for new customers and revised credit limit application when required.
- Work with Credit team in finalizing annual credit limit assigned to the customers.
- Analyze historical seasonal sales data and recommend to LBM/Supply Chain for import and production plan.
- Track the awarded incentive of key customers (based on volume, products), recommend and coordinate to organize. incentive trip for key customers.
- Collect data from Sales team and assist in preparing monthly reports of relevant products.
- Master Data management:
+ Submit relevant form or document to create new customer record in system.
+ Collect and maintain customer data, including key farmer contacts, retailers and dealers.
- Visit key customers regularly every quarter to build networking and relationship.

Attractive salary and bonus
,#Heathcare plan
,#Professional, dynamic working environment

Sales Support, Agriculture, Customer Service, Collaboration, communication